FREE Webinar on AMTELCO'S miSecureMessages app

This valuable Webinar is designed to provide information that will help owners and managers of all system platforms be proactive dealing with the changing marketplace affecting paging and the need for Secure Messaging.

If you have medical accounts, secure messaging is an essential item that your medical accounts require.

With the continually  increasing number of mobile devices,  miSecureMessages uses the convenience of mobile technology, eliminates  pager expense, and adds security to keep your information safe.

REGISTER NOW! http://callcenter.amtelco.com/msmWebinars FREE miSecureMessages Webinar
miSecureMessages is a powerful Smartphone  paging and  messaging application built for BlackBerry®, iPhone®, iPad™ and Android™mobile devices.  miSecureMessages replaces or supplements paging  technology and enables  two-way instant communications using the  power  of your miSecureMessages App to easily reply and organize your   communications.

When: Choose from three dates   

• August 30th at 10:00am CST (no seats available)
• September  1st at 10:00am CST
• September 8th at 11:00am CST
• September 8th at 1:00pm CST

How: To reserve your free spots at the AMTELCO seminar go to http://callcenter.amtelco.com/msmWebinars or call JaNelle Stransky at (800)356-9148.
        Hurry and register NOW, spaces are limited!

 

Click here to view full the version of the Amtelco Insider

Amtelco's R&D Software Department publishes the Amtelco Insider to keep you up to date on new software features. Each Month, we will highlight some of the new innovations that have been developed and are available for use.  To view the Amtelco Insider you will be asked to enter your Tech Helper user name and password. If you have a support contract but do not know your Tech Helper login, contact Amtelco Field Engineering at 800-553-767

Infinity Dialout Guard Gives Ports Time to Reset
When a port is used for a dialout, the port may need time to reset before it can be used again. The Infinity Supervisor application contains a setting called the Dialout Guard Time that specifies how much time to wait before attempting another dialout to the same port.
Read More.
Infinity Supports Multiple VoIP Boards
Infinity Software Version 5.6 supports multiple Voice Over Internet Protocol (VoIP) boards. The configuration settings for VoIP boards are located in the Infinity Supervisor application in the Boards and Ports setup pages.
Multiple VoIP boards provide more ports for calls and provide redundancy in case one of the boards ceases to function.
Easily Send E-mail Messages to Multiple Recipients
The Send Email response element provides an easy way to send e-mail messages from the Intelligent Series (IS) server without having to use Contact-Based Dispatching or Group Dispatching..
Read More.

IS Test Drive ACD Fields
Values can be assigned to ACD fields in Test Drive so that scripts can be evaluated with different ACD values before they are put into live use.
Read More.   
Spotlight

Brett Torvik- Software Engineer
Brett Torvik brings an informed point of view to his work as a software engineer at AMTEL CO, having experienced early in life the broad range of tasks that call center staff are expected to perform.
Starting in high school and continuing on through college, Brett worked at Torcom, the Madison, Wisconsin, based call center that handles after-hours calls for AMTELCO's corporate offices and AMTELCO's Field Engineering support teams.  Brett's tasks varied from product fulfillment to call handling duties as an operator.
Eventually, Brett took on responsibility for Torcom's Web presence.

Brett joined AMTELCO after receiving his bachelor of science degree in computer sciences from the University of Wisconsin-Madison. His first assignment was the development of a database driven customer relations management tool for AMTELCO's staff. Brett's work eventually morphed into AMTELCO's suite of online CRM products collectively known as Client Management Intelligence (CMI).

Now Brett is even more focused on the future. He is the lead developer for AMTELCO's web-based applications for mobile devices such as smartphones and tablets. Brett built the miCash, miDash and miOnCall apps for iPhone users that opened AMTELCO's Intelligent Series platform to the world of mobile apps. Currently, Brett is the principal designer and lead programmer for miSecureMessages, one of the smartphone apps that are a key component of AMTELCO's cloud-based service offerings.

Amtelco's New Software



Click Here to View Hot Products From 2011



Cisco Live Goes Global

Amtelco exhibits its solutions at the annual Cisco Live conference where 15,000 IT and communications professionals gather. This year the conference was held in Las Vegas. Amtelco takes part in a combination of education and training on the latest technologies and trends. Over the course of the show Amtelco had many people stop by our booth to enjoy our innovative ideas, products, and services demonstrated by our knowledgeable employees.

The people that stopped by the Amtelco booth were interested in learning more about our Intelligent Series suite of applications, including Intelligent Soft Agent, On-call Scheduling, Appointment Scheduling, Agent Call-flow Scripting, and our powerful miSecureMessages smartphone paging solution for iPhone, Blackberry, and Android.

Intelligent Soft Agent is a call center agent and attendant console solution that integrates with Cisco UCM, UCCE, and UCCX. Intelligent Soft Agent is designed to make information available to operators and agents quickly using our revolutionary Sandbox to perform quick directory searches, and our powerful customizable agent call-flow scripting to guide operators and agents through any type of call. Soft Agent makes any personal computer into a professional attendant console operator or agent station.

Intelligent Soft Agent integrates with Amtelco’s Intelligent On-call Scheduling solution to provide operators and agents with the ability to quickly locate on-call personnel and dispatch messages to them.

Agent call-flow scripting is another Amtelco solution that was in high demand at Cisco Live 2011. All call centers need to provide their agents with instructions or procedures to complete calls. IS eCreator allows call centers to build customized scripts that guide agents through all calls. Scripts can be tailored to fit each call centers needs, including color schemes, fonts, spell checking, credit card collection, inclusion of images, database connections, web connections, on-call schedule connection, dispatching of data, and much more. IS eCreator scripts can be run from the Intelligent Soft Agent application or can be web–enabled to run from any personal computer.

Did you know that Amtelco has a secure messaging app?  The people that attended Cisco Live 2011 found that Amtelco has a powerful solution called miSecureMessages that offers a secure way to send messages back and forth with smartphone devices such as BlackBerry, iPhone, iPad, iTouch, and Android. miSecureMessages allows a smartrphone to behave like a two-way pager. Operators, call center agents, web users, and other smartphone users can send messages securely to smartphones and can see when the person has received the message, read the message, and can see replies from the person. You can set up an account with Amtelco at https://misecuremessages.com. 

If you missed the Cisco Live meeting this year, you can still see what Amtelco was displaying. Check out our Cisco solutions at http://cisco.amtelco.com .

Check out Amtelco in Connections magazine

Click here to view Amtelco’s full article in connections magazine

Excerpt from the article by Tom Curtin
The only constant in life and in business is change. We are continually being pushed by clients to offer more choices for enhanced services to meet their unique business objectives. Clients don't care about the technology utilized to run our call centers as long as they feel we'll be there when they need us. They're focused more on the services we provide for them. That's where each call center has the opportunity to distinguish itself from the competition.

There are so many choices that sometimes it's hard to choose one direction in which your business can grow, reduce expenses, or add revenue. Amtelco has product categories to make it easier to talk about and determine which solutions make sense for your call center.

For call centers that are happy with their on-site solutions, there are still lots of ways that advances in technology can improve the reliability of your operation and potentially increase your revenue.
Choose a Category and Grow at
http://callcenter.amtelco.com/features

Call centers available at home with AMTELCO

The AMTELCO Soft Agent is a revolutionary approach to streamlining the activities of call center agents and healthcare console operators by making any information available with a just a few keystrokes. The Infinity Soft Agent is an integral component of the Infinity Intelligent Series call center system.

The AMTELCO Soft Agent application is a highly scalable client application that makes any personal computer a professional telephone operator station. The Soft Agent can be integrated with both hard-wired legacy systems and Session Initiation Protocol (SIP) based Voice Over IP (VoIP) networks.

The backbone of the Soft Agent application is the AMTELCO Sandbox, a single-point-of-entry solution that enables operators to have available the most current information possible for processing calls and to bring each call to a quick resolution using that information.

Amtelco Insider

Click here if you have a TechHelper username and password to view full the version of the Amtelco Insider

Amtelco's R&D Software Department publishes the Amtelco Insider to keep you up to date on new software features. Each Month, we will highlight some of the new innovations that have been developed and are available for use.  To view the Amtelco Insider you will be asked to enter your Tech Helper user name and password. If you have a support contract but do not know your Tech Helper login, contact Amtelco Field Engineering at 800-553-767

IS - Edit Status Permission 

The Edit Status permission was added so that administrators can give agents permission to override contact statuses without giving the agents permission to edit IS Directory listings.

Click here for more information.

IS - Run Application Response Element  

The Run Application response element is used to execute an application from an Intelligent Message script.

Click here for more information.

IS - Sandbox Search Response Element 

The Sandbox Search response element provides a link to the Amtelco Sandbox search tool from an Intelligent Messaging script.

Click here for more information.

IS - SMS Service and IS TAP Service 

Two new IS services provide modem services from a remote location. These services provide the flexibility to install modems where reception is best without affecting the location of the IS server.

Click here for more information.

Software Spotlight

Diane Hottenstein - Accounting and Payroll, Human Resources Coordinator

Diane Hottenstein came to Amtelco looking for a place that she could call home. In the intervening years, Diane went on to be one of the people who helped craft Amtelco's reputation as the customer-oriented and family friendly company.

Diane graduated from college in her hometown in 1980 with a major in accounting and a minor in business from the University of Wisconsin-Platteville. She then spent four years with a CPA firm in Mount Horeb, Wisconsin, but never really felt at home there. In 1984, Diane left the accounting firm for a job at Amtelco as a general accountant and the payroll specialist. A year later, Diane took on the responsibilities of maintaining Amtelco's personnel records and coordinating employee benefits plans.

Diane's cheerful attitude and positive outlook provide a fitting welcome to all new Amtelco employees as she conducts their orientation sessions. Amtelco founder William Curtin II quickly recognized Diane's commitment to his company and handed her additional duties as his executive assistant. She handled innumerable special projects for "Mr. C." and continues to serve in the same capacity for Amtelco Board of Directors chairwoman Eleanor Curtin.

Now a new day has dawned and Diane faces a new challenge: The children of

a number of her fellow employees are joining Amtelco in entry level jobs and college internships. Diane is quick to point out that she looks forward to watching them help the company continue to grow as she has watched them grow over the years.



Get safe and secure notifications with Desktop Alert

RED ALERT emergency notification application combines with Desktop Alert History and offers web accessibility to quickly contact the appropriate personnel in emergency situations, such as contacting designated personnel about a code call, a network service outage or an area-wide natural disaster. This application should be running at all times in the bottom right hand corner of the users screen in the Windows System Tray in case of emergency.

If an alert is triggered by AMTELCO’s Red Alert system the alert name will show up in the Desktop Alert History application. The people contacted can confirm that they have been notified of the situation and are on the way to their response stations.  If you wish to see more information and details about the alert click on View Message to show a description of the emergency, other active alerts, and the ability to confirm an alert. 

Solutions Newsletter

Click here to view the latest version of Solutions Newsletter



TechHelper Newsletter

To view the Techhelper you will be asked to enter your Tech Helper user name and password. If you have a support contract but do not know your Tech Helper login, contact Amtelco Field Engineering at 800-553-7679.

Click to view the latest version of the TechHelper Newsletter