Call centers available at home with AMTELCO

The AMTELCO Soft Agent is a revolutionary approach to streamlining the activities of call center agents and healthcare console operators by making any information available with a just a few keystrokes. The Infinity Soft Agent is an integral component of the Infinity Intelligent Series call center system.

The AMTELCO Soft Agent application is a highly scalable client application that makes any personal computer a professional telephone operator station. The Soft Agent can be integrated with both hard-wired legacy systems and Session Initiation Protocol (SIP) based Voice Over IP (VoIP) networks.

The backbone of the Soft Agent application is the AMTELCO Sandbox, a single-point-of-entry solution that enables operators to have available the most current information possible for processing calls and to bring each call to a quick resolution using that information.

Send files, emails, text messages, and make calls with Mitey Mite

AMTELCO’s Mitey Mite is a dynamic desktop application that eliminates the need for paper copies of telephone directories, practically replaces sticky notes, reduces the time wasted looking for phone numbers and e-mail addresses, and greatly decreases the number of Dial 0 calls handled by operators.

Mitey Mite enables everyone on staff to communicate throughout the organization directly from their desktops, without traditional telephones. It can be interfaced with staff and patient information directories to provide more efficient staff communication.

Mitey Mite is a small-footprint client-desktop application that can be used to conduct SIP (Session Initiation Protocol) based telephone calls, to generate SMS text messages, to send e-mails, to transmit paging messages, and to receive RSS feeds – all with no need for operator involvement or other software.

Mitey Mite runs in the background and is accessed by clicking an icon in the user’s Windows System Tray or by pressing a pre-assigned hotkey. Incoming telephone calls automatically pop on-screen and can be answered using either a headset or the computer’s microphone and speakers.

Mitey Mite’s integrated Call Log feature can be used to record calls as desired, and captures both sides of a conversation. Call recordings can be retrieved and played at any time for future reference.