AMTELCO IS web scripting allows operators an easy flawless way enter critical information step by step while taking a call.

The optional IS Web Scripting feature provides the licensing and software support to present Intelligent Series call scripts in web browsers, bringing your clients messaging features that previously required operator involvement.

IS call scripts can be inserted as elements in existing web pages using an HTML Internal Frame to combine a script with other web page elements like headers, footers, and sidebars. The same scripts that are run in Amtelco’s Infinity Telephone Agent and Soft Agent call-handling applications can be used on the web or different scripts can be designed for web-only use.

The IS Web Scripting feature is integrated with the suite of Intelligent Series applications, making it possible to script messages that look up information in the IS Directory or IS Directory OnCall using the optional Select Contact response element. The IS Web Scripting feature provides call centers with a simple and easy method to provide web-based demonstrations of new scripts for clients, and also can be used to provide client’s customers with script-driven messaging using only a web browser.

Send files, emails, text messages, and make calls with Mitey Mite

AMTELCO’s Mitey Mite is a dynamic desktop application that eliminates the need for paper copies of telephone directories, practically replaces sticky notes, reduces the time wasted looking for phone numbers and e-mail addresses, and greatly decreases the number of Dial 0 calls handled by operators.

Mitey Mite enables everyone on staff to communicate throughout the organization directly from their desktops, without traditional telephones. It can be interfaced with staff and patient information directories to provide more efficient staff communication.

Mitey Mite is a small-footprint client-desktop application that can be used to conduct SIP (Session Initiation Protocol) based telephone calls, to generate SMS text messages, to send e-mails, to transmit paging messages, and to receive RSS feeds – all with no need for operator involvement or other software.

Mitey Mite runs in the background and is accessed by clicking an icon in the user’s Windows System Tray or by pressing a pre-assigned hotkey. Incoming telephone calls automatically pop on-screen and can be answered using either a headset or the computer’s microphone and speakers.

Mitey Mite’s integrated Call Log feature can be used to record calls as desired, and captures both sides of a conversation. Call recordings can be retrieved and played at any time for future reference.

Play it safe with Red Alert

Amtelco is partnered with a leading provider of hosted and managed services to ensure the highest level of service and security that can be provided to users of Amtelco’s RED Alert notification application.

The RED Alert service is hosted at two state-of-the-art enterprise data centers with multiple connections to the Internet. Both data centers are equipped with 100-percent redundant hardware and software so that RED Alert users will not loose connectivity due to an equipment outage or software and hardware updates.

The hosting data centers are equipped with system-operability monitoring software and are staffed by experienced and bonded service personnel who can attend to the RED Alert application and its operating components, should the need arise, 24 hours a day, 7 days a week.

The partnership between Amtelco and the Berbee Information Networks guarantees the highest level of availability and reliability to RED Alert users while maintaining the highest level of system and customer data security.