Check out Amtelco in Connections magazine

Click here to view Amtelco’s full article in connections magazine

Excerpt from the article by Tom Curtin
The only constant in life and in business is change. We are continually being pushed by clients to offer more choices for enhanced services to meet their unique business objectives. Clients don't care about the technology utilized to run our call centers as long as they feel we'll be there when they need us. They're focused more on the services we provide for them. That's where each call center has the opportunity to distinguish itself from the competition.

There are so many choices that sometimes it's hard to choose one direction in which your business can grow, reduce expenses, or add revenue. Amtelco has product categories to make it easier to talk about and determine which solutions make sense for your call center.

For call centers that are happy with their on-site solutions, there are still lots of ways that advances in technology can improve the reliability of your operation and potentially increase your revenue.
Choose a Category and Grow at
http://callcenter.amtelco.com/features

AMTELCO IS web scripting allows operators an easy flawless way enter critical information step by step while taking a call.

The optional IS Web Scripting feature provides the licensing and software support to present Intelligent Series call scripts in web browsers, bringing your clients messaging features that previously required operator involvement.

IS call scripts can be inserted as elements in existing web pages using an HTML Internal Frame to combine a script with other web page elements like headers, footers, and sidebars. The same scripts that are run in Amtelco’s Infinity Telephone Agent and Soft Agent call-handling applications can be used on the web or different scripts can be designed for web-only use.

The IS Web Scripting feature is integrated with the suite of Intelligent Series applications, making it possible to script messages that look up information in the IS Directory or IS Directory OnCall using the optional Select Contact response element. The IS Web Scripting feature provides call centers with a simple and easy method to provide web-based demonstrations of new scripts for clients, and also can be used to provide client’s customers with script-driven messaging using only a web browser.