R&D Software Monthly Newsletter Volume 3, Issue 3                                              March 2012 Amtelco's R&D Software Department publishes the Amtelco Insider to keep you up to date on   new software features and enhancements. Each month, we will highlight some of the innovations that have been developed and are available for use. Contact us for a demo today!   You are required to log in into Amtelco's TechHelper  to view the fact sheets listed below.    for log in info, click here. NEW Software Upgrades Amtelco's Current Software Versions You are required to log into TechHelper to view the list of versions and their descriptions. Quick Links TechHelper Amtelco Archived Newsletters Current Software Versions Amtelcopedia Need a Service Contract TechHelper Login Info AMTELCO's Feature List Follow us on: Amtelco Twitter 1Call Twitter Amtelco Facebook 1Call Facebook Amtelco Slideshare Infinity Team ACD Routes Calls to Multiple Servers The Infinity Team ACD feature makes it possible to route calls from one Infinity server to another in the event that appropriate operators are not available to take calls at the location of the Infinity server that initially received the call.  Read More.  Infinity VoIP PBX Provides Quality and Performance The Infinity VoIP PBX is a cost-effective, performance-enhancing alternative to an external PBX or other office phone system. Read More. IS Message Archiving Feature The Intelligent Series (IS) System Schedule is used to schedule the archiving and purging of data from the IS server. Archive tasks and purge tasks can be created, edited, and monitored from the System Schedule. Read More.  IS OnCall Update Shifts Feature       The Update Shifts Feature can update shifts automatically when a change is made to a Shift Definition in IS Directory OnCall. The changes are made to all relevant shifts starting on or after the date that you specify in the Update Shifts dialog box.  Read More. SPOTLIGHT The Leprechaun Answering Service System The Leprechaun was a small, affordable system developed by AMTELCO in 1982 to help telephone answering services reduce operating costs by concentrating multiple phone lines into a single line. The Leprechaun was a wall-mounted unit that provided an answering service with up to 15 concentrated telephone lines. The Leprechaun could operate as a fully functional stand-alone answering service system for up to 15 hard-wired clients. The Leprechaun was very advanced for its time. It introduced several voice-based features to the market. As calls were received, it announced the calls to the operators by playing a voice announcement unique to each client line, allowing the operator to answer with the correct answer phrase. It provided an optional voice auto-answer message to callers if a call was not answered within 2 rings. It provided a call waiting tone to operators, indicating that a new call had arrived while they were on another call. It allowed operators to place calls on hold and connect to other waiting calls using DTMF commands. All programming of the system was done using a menu of DTMF commands on one of the system ports. There was no screen interface or administrative interface other than the phone interface. The Leprechaun could be installed locally at the answering service or remotely, near the telephone company central office. The Leprechaun was an advanced system for its time but it also had its limitations and nuances. The technology used by the Leprechaun for establishing phone connections was based on the technology of the day which utilized relays. One of the issues that would happen occasionally with the system was that the relays would get stuck. This led to some very creative solutions by Leprechaun users. One of the most creative solutions was a user who mounted a hammer with a solenoid attached to a phone line near the Leprechaun. If any of the relays would get stuck, a call would be placed to the phone line, activating the solenoid, causing the hammer to pound on the Leprechaun chassis. This would free up the stuck relays, and avoid the need to make a trip to the location housing the Leprechaun. The Leprechaun eventually gave way to advancements in telephony such as call forwarding. It will forever be remembered for its Irish name and for its ability to literally take a beating and keep on running. Contact Information To subscribe: using the email address below, please mention subscribe in your subject heading. eMail: insider@amtelco.com Web:  https://service.amtelco.com

R&D Software Monthly Newsletter Volume 3, Issue 2                                              February 2012 Amtelco's R&D Software Department publishes the Amtelco Insider to keep you up to date on   new software features and enhancements. Each month, we will highlight some of the innovations that have been developed and are available for use. Contact us for a demo today!   You are required to log in into Amtelco's TechHelper  to view the fact sheets listed below.    for log in info, click here. NEW Software Upgrades Amtelco's Current Software Versions You are required to log into TechHelper to view the list of versions and their descriptions. Quick Links TechHelper Amtelco Archived Newsletters Current Software Versions Amtelcopedia Need a Service Contract TechHelper Login Info AMTELCO's Feature List Follow us on: Amtelco Twitter 1Call Twitter Amtelco Facebook 1Call Facebook Amtelco Slideshare Infinity Copy History Did you know that you can copy an Infinity message's history when you make a copy of the message? Read More.  Transfer Call Data from One Account Script to Another with IS Call Fields Call Fields are special message fields that can be referred to throughout a script and can be passed from one script to another as a call changes client accounts. Read More. IS Web Calendar Subscriptions       With the IS Web Calendar Subscriptions feature, all of your on-call assignments and appointments scheduled in the IS Web and other IS applications are automatically copied to the Google, Windows Live Hotmail, iPad, Outlook, and Yahoo calendars.         Read More. IS Web Scripting Configuration The web.config file that is installed with the Intelligent Series (IS) Web Scripting feature presents several options for customizing IS Web Scripting. The login, password, application title, client number, type, and test drive settings can be configured in the web.config file.  Read More.  SPOTLIGHT The First Level Concentrator Before the days of call forwarding, telephone calls were routed to an answering service by hardwiring extensions of a client's phone lines into the answering service. These phone lines were connected to cord boards that were leased by the answering service from AT&T. AT&T charged answering services a mileage fee based on the length of the connection of the client phone lines from the AT&T central office to the answering service. AMTELCO founder Bill Curtin II had long recognized that this mileage fee could be reduced by concentrating the number of phone lines running into the answering service to a lesser number. AMTELCO unveiled the First Level Concentrator (FLC) in 1975 as a solution to this issue. FLC often was referred to as the Big Green Box due to its sheet metal enclosure that looked a lot like a green bank safe. The concept behind FLC was to place the unit in a location near the telco central office, connect a large number of phone lines to it and concentrate them into a smaller number of lines running into the answering service. FLC could concentrate 100 phone lines into four talk paths, making it possible for an answering service to reduce mileage fees by up to 96 percent. FLC was based on the Telesignal, a combined line concentrator and line identifier that Mr. C built in 1951 for his answering service, Curtin Call, and for which he was awarded a US. Patent. AT&T liked the idea so well that it eventually developed a similar product. The FLC was the foundation for many of AMTELCO's early products. The Little Guy and the VCF 400 both were based on the FLC chassis. Both of these operated as stand-alone systems that could be the foundation for an entire answering service. The FLC also integrated with other AMTELCO systems such as the Video III and EVE (Electronic Video Exchange). With the development of call forwarding, the need for FLC and its derivative products began to wane, but FLC always be remembered as one of the most successful products in AMTELCO's history. Contact Information To subscribe: using the email address below, please mention subscribe in your subject heading. eMail: insider@amtelco.com Web:  https://service.amtelco.com