Cisco Live Goes Global

Amtelco exhibits its solutions at the annual Cisco Live conference where 15,000 IT and communications professionals gather. This year the conference was held in Las Vegas. Amtelco takes part in a combination of education and training on the latest technologies and trends. Over the course of the show Amtelco had many people stop by our booth to enjoy our innovative ideas, products, and services demonstrated by our knowledgeable employees.

The people that stopped by the Amtelco booth were interested in learning more about our Intelligent Series suite of applications, including Intelligent Soft Agent, On-call Scheduling, Appointment Scheduling, Agent Call-flow Scripting, and our powerful miSecureMessages smartphone paging solution for iPhone, Blackberry, and Android.

Intelligent Soft Agent is a call center agent and attendant console solution that integrates with Cisco UCM, UCCE, and UCCX. Intelligent Soft Agent is designed to make information available to operators and agents quickly using our revolutionary Sandbox to perform quick directory searches, and our powerful customizable agent call-flow scripting to guide operators and agents through any type of call. Soft Agent makes any personal computer into a professional attendant console operator or agent station.

Intelligent Soft Agent integrates with Amtelco’s Intelligent On-call Scheduling solution to provide operators and agents with the ability to quickly locate on-call personnel and dispatch messages to them.

Agent call-flow scripting is another Amtelco solution that was in high demand at Cisco Live 2011. All call centers need to provide their agents with instructions or procedures to complete calls. IS eCreator allows call centers to build customized scripts that guide agents through all calls. Scripts can be tailored to fit each call centers needs, including color schemes, fonts, spell checking, credit card collection, inclusion of images, database connections, web connections, on-call schedule connection, dispatching of data, and much more. IS eCreator scripts can be run from the Intelligent Soft Agent application or can be web–enabled to run from any personal computer.

Did you know that Amtelco has a secure messaging app?  The people that attended Cisco Live 2011 found that Amtelco has a powerful solution called miSecureMessages that offers a secure way to send messages back and forth with smartphone devices such as BlackBerry, iPhone, iPad, iTouch, and Android. miSecureMessages allows a smartrphone to behave like a two-way pager. Operators, call center agents, web users, and other smartphone users can send messages securely to smartphones and can see when the person has received the message, read the message, and can see replies from the person. You can set up an account with Amtelco at https://misecuremessages.com. 

If you missed the Cisco Live meeting this year, you can still see what Amtelco was displaying. Check out our Cisco solutions at http://cisco.amtelco.com .