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| Infinity Team ACD Routes Calls to Multiple Servers | |
The Infinity Team ACD feature makes it possible to route calls from one Infinity server to another in the event that appropriate operators are not available to take calls at the location of the Infinity server that initially received the call.
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Infinity VoIP PBX Provides Quality and Performance
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The Infinity VoIP PBX is a cost-effective, performance-enhancing alternative to an external PBX or other office phone system.
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IS Message Archiving Feature
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The Intelligent Series (IS) System Schedule is used to schedule the archiving and purging of data from the IS server. Archive tasks and purge tasks can be created, edited, and monitored from the System Schedule.
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| IS OnCall Update Shifts Feature | |
The Update Shifts Feature can update shifts automatically when a change is made to a Shift Definition in IS Directory OnCall. The changes are made to all relevant shifts starting on or after the date that you specify in the Update Shifts dialog box.
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| SPOTLIGHT | |
The Leprechaun Answering Service System
The Leprechaun was a small, affordable system developed by AMTELCO in 1982 to help telephone answering services reduce operating costs by concentrating multiple phone lines into a single line. The Leprechaun was a wall-mounted unit that provided an answering service with up to 15 concentrated telephone lines. The Leprechaun could operate as a fully functional stand-alone answering service system for up to 15 hard-wired clients.
The Leprechaun was very advanced for its time. It introduced several voice-based features to the market. As calls were received, it announced the calls to the operators by playing a voice announcement unique to each client line, allowing the operator to answer with the correct answer phrase. It provided an optional voice auto-answer message to callers if a call was not answered within 2 rings. It provided a call waiting tone to operators, indicating that a new call had arrived while they were on another call. It allowed operators to place calls on hold and connect to other waiting calls using DTMF commands. All programming of the system was done using a menu of DTMF commands on one of the system ports. There was no screen interface or administrative interface other than the phone interface.
The Leprechaun could be installed locally at the answering service or remotely, near the telephone company central office. The Leprechaun was an advanced system for its time but it also had its limitations and nuances. The technology used by the Leprechaun for establishing phone connections was based on the technology of the day which utilized relays. One of the issues that would happen occasionally with the system was that the relays would get stuck. This led to some very creative solutions by Leprechaun users. One of the most creative solutions was a user who mounted a hammer with a solenoid attached to a phone line near the Leprechaun. If any of the relays would get stuck, a call would be placed to the phone line, activating the solenoid, causing the hammer to pound on the Leprechaun chassis. This would free up the stuck relays, and avoid the need to make a trip to the location housing the Leprechaun.
The Leprechaun eventually gave way to advancements in telephony such as call forwarding. It will forever be remembered for its Irish name and for its ability to literally take a beating and keep on running.
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Contact Information
To subscribe: using the email address below, please mention subscribe in your subject heading.
eMail: insider@amtelco.com
Web: https://service.amtelco.com |
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