Solutions Newsletter          May 2012 AMTELCO INNOVATION UPDATE

In This Issue Brand NEW Call Center Website VP Promotions Ensure AMTELCO's Future NEW miReminders NEW Infinity VoIP PBX NAEO Recap Quick Links Go to a List of Some of AMTELCO's Most Popular Features Visit us on Facebook More About Us

Greetings! Join us at the ATSI annual conference,  June 13-15, 2012 in Orlando, Florida! AMTELCO presentations will reveal exciting new opportunities to improve your call center business! Are you ready to learn new concepts, share proven strategies and connect with your peers? Leave the conference with brand new ideas, innovative plans and valuable new connections that will move your business forward. Click here for more information New Website for Call Center Division! We are excited to announce the launch of the newly redesigned callcenter.amtelco.com website! Check it out now New features include: Search engine for entire site Solutions Menu - by Applications and by Products Clean, clear and easy-to-use layout Promotions Help Build AMTELCO's Future Tom Curtin Tom Curtin, president of AMTELCO, announced the promotion of Pam Hinz, Mike Friedel, Greg Beale, Barry Boland and Kevin Beale to vice president for their respective areas: Greg Beale: VP Customer Operations Kevin Beale: VP Research and Development, Software Michael Friedel: VP Sales, 1Call Division Pamela Hinz: VP Finance and Human Resources Barry Boland: VP Operations  Tom Curtin said, "This is great news for all of us and the future of AMTELCO as we strive to grow and continue our tradition of innovation and industry leadership for decades to come." miReminders - Automated & Web-Based AMTELCO's NEW Web-based miReminders appointment reminder system provides automated appointment reminder and notification services without operator involvement. miReminders notification campaigns can be be predefined and scheduled for delivery at a later time as well as being delivered on an immediate basis, to any number of individuals. Read More IS Class Registration - Add This Profitable New Service Intelligent Series (IS) Class Registration is designed to manage registrations for educational classes, seminars, conferences, meetings, and other events. Read More Infinity VoIP PBX - Save Money, Increase Speed & Performance   The Infinity VoIP PBX is a full-featured Voice over Internet Protocol (VoIP) Private Branch Exchange (PBX) that is fully contained in the Infinity server. It is a cost-effective performance-enhancing alternative to an external PBX or other office phone system. The Infinity VoIP PBX moves calls faster than an external PBX and has features comparable to those of an external PBX. The Infinity VoIP PBX shares Infinity's resources such as live operators and integrated voice mail. Find out more about Infinity features 2012 NAEO Recap The 2012 National AMTELCO Equipment Owners (NAEO) Conference took place in Las Vegas, NV, February 19-22. NAEO is the largest user group in the call center industry and over 200 members from around the world were at the conference to learn and to share their success using theInfinity system and other AMTELCO products. AMTELCO participated in the pre-conference activities by presenting an AMTELCO University (AU) session covering tips and tricks to maximize efficiency and increase profits.  Kevin Beale, Vice President for R&D Software, presented new developments designed to add new services and to increase profits for call centers. It was so exciting that there was an Elvis sighting during the presentation!    Tuesday afternoon and Wednesday morning NAEO and AMTELCO provided in-depth technical presentations including "The Real Nuts and Bolts of Infinity" presented by Greg Beale, VP of Customer Operations, and Jody Laluzerne, Customer Service Supervisor. Our customers say it best!   "Once we became part of the AMTELCO family, we realized that we were no longer alone out there.AMTELCO will bend over backward for you. Joining NAEO was easily one of the very best decisions we ever made. Anyone that thinks there is a better vendor, or user group, please call me personally.  I must hear what you have to say." Jim Wagner Wagner Communications

R&D Software Monthly Newsletter Volume 3, Issue 5                                              May 2012 Amtelco's R&D Software Department publishes the Amtelco Insider to keep you up to date on   new software features and enhancements. Each month, we will highlight some of the innovations that have been developed and are available for use. Contact us for a demo today!   You are required to log in into Amtelco's TechHelper  to view the fact sheets listed below.    for log in info, click here.

Infinity Training Seminar Amtelco University announces our upcoming InfinityTraining Seminar!   This seminar is remote only and will be held from Aug. 14-16.    Please click for more information NEW Software Upgrades Amtelco's Current Software Versions You are required to log into TechHelper to view the list of versions and their descriptions. Quick Links TechHelper Amtelco Archived Newsletters Current Software Versions Amtelcopedia Need a Service Contract TechHelper Login Info AMTELCO's Feature List Follow us on: Amtelco Twitter 1Call Twitter Amtelco Facebook 1Call Facebook Amtelco Slideshare

Detachable Hi-Resolution Screen in Infinity Telephone Agent A new option in the Infinity Telephone Agent application makes it possible to move the Hi-Resolution controls to a separate window that can be resized, repositioned and even moved to a second monitor at the operator workstation. Read More.  Integrate OnCall Rotation and Escalation with IS Directory Contacts Scripts A Rotate/Escalate Property has been added to the Select Contact response element to integrate IS Message Scripting with the Rotate/Escalate property of the optional IS Directory OnCall Scheduling feature. Read More. Save Multiple IS Messages with the Save IS Message Response Element This element can be used to create multiple messages from one IS script and to create messages in more than one client account. Read More. Combined SMS Setup Pages In IS Supervisor System Setup, the CDMA Devices page, GSM Devices page, and SMS Aggregator Devices page have been combined into one SMS Devices page. The new page includes default set-up properties for supported SMS devices. Read More. IS Logs Subdirectory Intelligent Series (IS) Activity Logging has been changed to save logging information to a Logs subdirectory. IS automatically will delete any files in the Logs subdirectory to which information has not been written in the last ten days. This change allows more logging to be performed on a continual basis without exceeding server disk space. SPOTLIGHT          AMTELCO's Modular Call Forwarding  AMTELCO's MCF MCF (Modular Call Forwarding) was a product that took advantage of the introduction of call forwarding in the early 1980's. The first MCF series was developed in 1982. The first of the MCF series to hit the market was called CFM-1000 (Call Forwarding Module). The CFM-1000 gave call centers the ability to support up to 10 Mitey-Mites and up to 8 operators. Soon after the CFM-1000 hit the market the name was changed to MCF-1200. At this time, support was added for FLC's (First Level Concentrator), the number of Mitey-Mites supported was expanded to 12, and the number of operators supported was expanded to 16. In later years the MCF-1200 system was upgraded to the MCF-1400. The MCF-1400 supported up to 14 Mitey-Mites, 14 FLC's and 16 operators. One of the great capabilities that were new with the MCF product was the ability to back-up the database to a floppy disk drive. In later years, a number of variants of the MCF were produced to provide for the connection of more FLC's and more Mitey-Mites. Principally, these were the MCF-2000 and the MCF-2800. The MCF operator interface was modeled after its predecessor, the Video III system. Operators were organized into groups of four. Each operator could see the calls that the other operators in the group were handling. Calls were answered using a telephone key system. The MCF system could operate in a paper-based manner, but with a few simple upgrades information retrieval and paperless messaging could be added with little difficulty. The MCF system could be equipped with a telephone keypad similar to the Video III system or with the proprietary Unified Keyboard, which offered many more commands than the Video III system that only supported the keypad. In later years the MCF included switching that was able to support office phones, dial-outs, and connections to voice storage units. The MCF continued as a strong product offering throughout the 1980's. An MCF system was the first AMTELCO product purchased by Mike Leibowitz, in 1986 for his Professional Answering Service in Charleston, SC. Mike is a former president of NAEO and was the first adopter of many AMTELCO products: the first Infinity 4.0 in 1994, the first infinity 5.0 in 1997 and the first Intelligent Series in 2003. Mike also was the first user of the Infinity Web Portal, Voice Logger, Printer Capture and Billing Link, having develop these products in partnership with AMTELCO. "I had a cheap Candela system in November 1982 when I opened with three customers," Leibowitz recalls. "I replaced it with the MCF in 1986 and then got PC-MX in 1989 and sold the MCF to a local hospital for more than I had paid for it. They used it for a few years, then bought an Infinity and used that until 1997 when I bought their (doctors answering service) business from them." Throughout the life of the MCF it included many upgrades to keep up with new technology and add new features. The introduction of the EVE (Electronic Video Exchange) system with its advanced paperless messaging and integrated switching sparked the decline in sales of the MCF system. The MCF system will forever be remembered as a solid and reliable system that helped bring call forwarding to the answering service market. Contact Information To subscribe: using the email address below, please mention subscribe in your subject heading. eMail: insider@amtelco.com Web:  https://service.amtelco.com