miSecureMessages™ Adds Enhanced Reporting Capabilities

PRWeb – Tue, Nov 22, 2011

AMTELCO's miSecureMessages Secure Smartphone Paging and Two-Way Messaging App Adds Reporting to Help Provide Organizations with Accurate and In-Depth Records

McFarland, WI (PRWEB) November 22, 2011

miSecureMessages™ sends encrypted messages to smartphones and mobile devices, and allows for secure two-way communications, making it vital for maintaining Protected Health Information (PHI). miSecureMessages saves critical time for clinicians and patients, helping organizations ensure they meet HIPAA and HITECH regulations, while also providing better patient care. miSecureMessages is ideal for replacing pagers, with apps available for Android™ mobile devices, BlackBerry®, iPad®, iPhone®, and iPod Touch® to provide secure, two-way messaging.

miSecureMessages keeps track of each message sent, including messages sent from operators, as well as messages sent from device to device. The complete audit trail included with miSecureMessages shows the message, when it was sent, when the message was read, what the reply was, and when the reply was sent. This information gives healthcare organizations complete and detailed records for maintaining historical accuracy. The miSecureMessages Reports are accessible only by an Administrator, and can be exported to Microsoft® Excel® or to Adobe® PDF formats.

AMTELCO President Tom Curtin said, “Keeping detailed records is a necessity for any healthcare organization. miSecureMessages helps clinicians communicate more efficiently, and also ensures that healthcare organizations have the vital audit trails they need to protect their clinicians and their healthcare organizations.”

About AMTELCO

As a leading provider of innovative communication applications for more than 35 years, AMTELCO has its roots in the early 1950s when its founder, William J. Curtin, invented and patented equipment for his call center. With AMTELCO equipment currently in operation in all 50 of the United States, and in more than 20 foreign countries, AMTELCO customers process thousands of calls each month. AMTELCO is well known in various industries for continually developing advanced call center solutions designed to streamline communications, all backed by AMTELCO’s superior 5-star service and support.

The 1Call Division of AMTELCO is the leader in developing and installing systems and applications designed for the specific needs of the healthcare and higher education call center marketplace. 1Call features a complete line of modular solutions specifically designed to streamline enterprise-wide communications, save an organization’s limited resources, and make them tremendously efficient, helping them bring wellness to their members and their bottom line. In addition to miSecureMessages, another recent product addition is miOnCall subscription-based oncall scheduling software.

For more information, contact 1Call at (800)225-6035, visit https://misecuremessages.com, or e-mail info(at)1call(dot)com.

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Matt Everly
Amtelco
800-356-9148
Email Information

What's New with TechHelper  November 2011 Have you checked out Amtelco's Innovation Machine? What once was a wish list email, has become a much more robust tool using Intelligent Series Web Scripting. You can add suggestions, search, rank, and comment on existing ideas. Click above to give it a try! Recently Completed Innovation Items - Dashboard: A new alert has been created that can flash or play a sound when a call has been on hold longer than a specified amount of time. - Intelligent Series: In IS Supervisor, a fix has been created to allow a programmer to press "D" to get all directories that begin with "D" when an IS Directory has over 100 entries. - IS OnCall: You can now display OnCall listings by Call Order in addition to the Start Time.   Infinity 5.6 Monthly Feature Infinity 32-Character Login Names and Passwords - Previous versions of Infinity allowed up to 8 upper case letters for operator login names and up to 7 numbers for operator access codes. With Infinity version 5.60, operator login names can be up to 32 upper case letters in length. Access codes have been replaced with passwords that are no longer restricted to numbers and can be up to 32 characters in length. Click for more information!   AmtelcoPedia is a Web-based tool geared to help our customers quickly locate valuable information about our products. It allows you to find definitions/descriptions of items, links to others features involved with a feature, as well as the links to documentation, FAQs, white papers and training videos all from one page! Click to view!  Upcoming NAEO Webinars December 14: Business Continuity Registration Required, please contact NAEO for any questions. Click here for a full calendar of events.   Amtelco's R&D Software Department publishes the Amtelco Insider to keep you up to date on new software features and enhancements. Each month, we will highlight some of the innovations that have been developed and are available for use. Click to subscribe! What People Are Asking...   Question: In IS, when a call is first answered by an agent, instead of the account loading in "Take Message" mode, I would like my Ops to see the Checkin page. Answer: Open in IS Supervisor on the account you are working with. On the left most menu tree, select "Agent Settings", then in the middle menu tree select "Startup Actions". Take off the "Take Message" action. Also, if your meaning the per Account DSP jobs menu, then in Infinity Supervisor go to that account, under the IS Options page uncheck "Checkin". TechHelper's Rep of the Month Denise Quamme Baures   With AMTELCO Since: 1998 Bio: Denise began at Amtelco in 1998 as a Trainer. In January of 2000, she became a Project Manager. After taking a short sabbatical, Denise returned to Amtelco in 2004 as a Field Service Engineer. In late 2005 she became a member of the Innovation & Development Team and a Trainer for Billing Link.

Quick Links TechHelper Software Downloads AmtelcoPedia  Innovation Machine   FAQ's Amtelco Blog Amtelco on Facebook 1Call on Facebook Looking for past TechHelper Newsletters? Click here. Questions? Contact  Amtelco Trainers Need a Service Contract? Click here.

Contact Information

eMail: megan@amtelco.com
Web:  https://service.amtelco.com

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