News Release

Date: August 8, 2011

For Release:  Immediately

Contact:  Jim Becker, (608)838-4194

Amtelco miSecureMessages Adds Android App

McFarland, WI – AMTELCO’s new miSecureMessages Android™ app provides secure messaging and paging services for Android devices using Amtelco’s miSecureMessages service. The miSecureMessages Android app receives notification of secure messages sent from the encrypted miSecureMessages Web. The user is notified about incoming messages via visual and audio alerts, and can view and respond to messages. The user also can initiate messages to other miSecureMessages users.

The miSecureMessages Android app can be downloaded from the Android Market Website.

miSecureMessages is a powerful Smartphone paging and messaging application that is built for BlackBerry^®, iPhone^®, iPad™, iPod Touch™ and Android mobile devices, and can be used with any platform. miSecureMessages replaces or supplements paging technology and enables two-way instant communications using the power of the miSecureMessages App to easily reply to and organize communications.

For more information, contact Amtelco at (800)356-9148, or e-mail info@amtelco.com.

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FREE Webinar on AMTELCO'S miSecureMessages app

This valuable Webinar is designed to provide information that will help owners and managers of all system platforms be proactive dealing with the changing marketplace affecting paging and the need for Secure Messaging.

If you have medical accounts, secure messaging is an essential item that your medical accounts require.

With the continually  increasing number of mobile devices,  miSecureMessages uses the convenience of mobile technology, eliminates  pager expense, and adds security to keep your information safe.

REGISTER NOW! http://callcenter.amtelco.com/msmWebinars FREE miSecureMessages Webinar
miSecureMessages is a powerful Smartphone  paging and  messaging application built for BlackBerry®, iPhone®, iPad™ and Android™mobile devices.  miSecureMessages replaces or supplements paging  technology and enables  two-way instant communications using the  power  of your miSecureMessages App to easily reply and organize your   communications.

When: Choose from three dates   

• August 30th at 10:00am CST (no seats available)
• September  1st at 10:00am CST
• September 8th at 11:00am CST
• September 8th at 1:00pm CST

How: To reserve your free spots at the AMTELCO seminar go to http://callcenter.amtelco.com/msmWebinars or call JaNelle Stransky at (800)356-9148.
        Hurry and register NOW, spaces are limited!

 

Click here to view full the version of the Amtelco Insider

Amtelco's R&D Software Department publishes the Amtelco Insider to keep you up to date on new software features. Each Month, we will highlight some of the new innovations that have been developed and are available for use.  To view the Amtelco Insider you will be asked to enter your Tech Helper user name and password. If you have a support contract but do not know your Tech Helper login, contact Amtelco Field Engineering at 800-553-767

Infinity Dialout Guard Gives Ports Time to Reset
When a port is used for a dialout, the port may need time to reset before it can be used again. The Infinity Supervisor application contains a setting called the Dialout Guard Time that specifies how much time to wait before attempting another dialout to the same port.
Read More.
Infinity Supports Multiple VoIP Boards
Infinity Software Version 5.6 supports multiple Voice Over Internet Protocol (VoIP) boards. The configuration settings for VoIP boards are located in the Infinity Supervisor application in the Boards and Ports setup pages.
Multiple VoIP boards provide more ports for calls and provide redundancy in case one of the boards ceases to function.
Easily Send E-mail Messages to Multiple Recipients
The Send Email response element provides an easy way to send e-mail messages from the Intelligent Series (IS) server without having to use Contact-Based Dispatching or Group Dispatching..
Read More.

IS Test Drive ACD Fields
Values can be assigned to ACD fields in Test Drive so that scripts can be evaluated with different ACD values before they are put into live use.
Read More.   
Spotlight

Brett Torvik- Software Engineer
Brett Torvik brings an informed point of view to his work as a software engineer at AMTEL CO, having experienced early in life the broad range of tasks that call center staff are expected to perform.
Starting in high school and continuing on through college, Brett worked at Torcom, the Madison, Wisconsin, based call center that handles after-hours calls for AMTELCO's corporate offices and AMTELCO's Field Engineering support teams.  Brett's tasks varied from product fulfillment to call handling duties as an operator.
Eventually, Brett took on responsibility for Torcom's Web presence.

Brett joined AMTELCO after receiving his bachelor of science degree in computer sciences from the University of Wisconsin-Madison. His first assignment was the development of a database driven customer relations management tool for AMTELCO's staff. Brett's work eventually morphed into AMTELCO's suite of online CRM products collectively known as Client Management Intelligence (CMI).

Now Brett is even more focused on the future. He is the lead developer for AMTELCO's web-based applications for mobile devices such as smartphones and tablets. Brett built the miCash, miDash and miOnCall apps for iPhone users that opened AMTELCO's Intelligent Series platform to the world of mobile apps. Currently, Brett is the principal designer and lead programmer for miSecureMessages, one of the smartphone apps that are a key component of AMTELCO's cloud-based service offerings.

Amtelco's New Software



Click Here to View Hot Products From 2011



Cisco Live Goes Global

Amtelco exhibits its solutions at the annual Cisco Live conference where 15,000 IT and communications professionals gather. This year the conference was held in Las Vegas. Amtelco takes part in a combination of education and training on the latest technologies and trends. Over the course of the show Amtelco had many people stop by our booth to enjoy our innovative ideas, products, and services demonstrated by our knowledgeable employees.

The people that stopped by the Amtelco booth were interested in learning more about our Intelligent Series suite of applications, including Intelligent Soft Agent, On-call Scheduling, Appointment Scheduling, Agent Call-flow Scripting, and our powerful miSecureMessages smartphone paging solution for iPhone, Blackberry, and Android.

Intelligent Soft Agent is a call center agent and attendant console solution that integrates with Cisco UCM, UCCE, and UCCX. Intelligent Soft Agent is designed to make information available to operators and agents quickly using our revolutionary Sandbox to perform quick directory searches, and our powerful customizable agent call-flow scripting to guide operators and agents through any type of call. Soft Agent makes any personal computer into a professional attendant console operator or agent station.

Intelligent Soft Agent integrates with Amtelco’s Intelligent On-call Scheduling solution to provide operators and agents with the ability to quickly locate on-call personnel and dispatch messages to them.

Agent call-flow scripting is another Amtelco solution that was in high demand at Cisco Live 2011. All call centers need to provide their agents with instructions or procedures to complete calls. IS eCreator allows call centers to build customized scripts that guide agents through all calls. Scripts can be tailored to fit each call centers needs, including color schemes, fonts, spell checking, credit card collection, inclusion of images, database connections, web connections, on-call schedule connection, dispatching of data, and much more. IS eCreator scripts can be run from the Intelligent Soft Agent application or can be web–enabled to run from any personal computer.

Did you know that Amtelco has a secure messaging app?  The people that attended Cisco Live 2011 found that Amtelco has a powerful solution called miSecureMessages that offers a secure way to send messages back and forth with smartphone devices such as BlackBerry, iPhone, iPad, iTouch, and Android. miSecureMessages allows a smartrphone to behave like a two-way pager. Operators, call center agents, web users, and other smartphone users can send messages securely to smartphones and can see when the person has received the message, read the message, and can see replies from the person. You can set up an account with Amtelco at https://misecuremessages.com. 

If you missed the Cisco Live meeting this year, you can still see what Amtelco was displaying. Check out our Cisco solutions at http://cisco.amtelco.com .