R&D Software Monthly Newsletter Volume 2, Issue 10                                              December 2011 Amtelco's R&D Software Department publishes the Amtelco Insider to keep you up to date on  new software features and enhancements. Each month, we will highlight some of the innovations that have been developed and are available for use. Contact us for a demo today!   You are required to log in into Amtelco's TechHelper to view the fact sheets listed below.    for log in info, click here.

NEW Software Upgrades Amtelco's Current Software Versions You are required to log into TechHelper to view the list of versions and their descriptions. Quick Links TechHelper Amtelco Archived Newsletters Current Software Versions Amtelcopedia Need a Service Contract TechHelper Login Info AMTELCO's Feature List Follow us on: Amtelco Twitter 1Call Twitter Amtelco Facebook 1Call Facebook Amtelco Slideshare

New Infinity Waits Features Improve Call Handling The "Op Wait Retrieval" printer event sends information to the system printer whenever an operator answers a call from the Waits window. The "Display Hrs:Min:Secs in Hi-Res Waits Window" option is used to have the Waits window display the elapsed time that each call has been in the queue instead of number of rings. The "Disable Wait Answer" option can be used to prevent an operator from answering calls from the Waits window. The "Announce Calls in Queue" option uses the Auto-Answer feature to announce a caller's position in the Waits queue. Read More.  Call Order Designation Added to IS OnCall Scheduling IS Directory OnCall Scheduling features a Call Order setting that assigns a ranking to shift assignments. When shifts are displayed in an on-call schedule, they are sorted first by Start Time, then by Call Order, then alphabetically. Read More. IS Action Table Helps Simplify Dispatching     The Action Table feature is used to create a table of steps that can be programmed in one place and implemented throughout an Intelligent Series message script. The Action Table can simplify programming of the dispatch protocol, and provides a simple way to view and print the protocol.      Read More. Schedule Database Backups Through IS Supervisor A Backup Database action has been added to the System Schedule in IS Supervisor. The Backup Database action can be used to back up the IS database or any other SQL database that the IS Server can access.  Read More.  Spotlight Laura LaLuzerne 1Call Division Marketing Coordinator    When it comes to Laura LaLuzerne, the teaching profession's loss has proved to truly be AMTELCO's gain. Laura graduated from Edgewood College in 1987 with a bachelor of science degree in elementary education, but she quickly learned that traditional classroom jobs in south-central Wisconsin were hard to come by. So Laura applied for a corporate training position. Laura spent the next two years as a road warrior, training customers on the venerable EVE (Electronic Video Exchange) system. In 1988, she was a member of the AMTELCO contingent at the annual ATSI convention in Orlando, where she demonstrated the new PC-MX system. Little did Laura know at the time, but her work on the PC-MX product eventually would change her life. Tiring of life on the road, Laura transferred to the documentation team in 1990, working with Chuck Mortell to produce user's manuals for the EVE and PC-MX products and for the ETC scripting tool and for ETC's successor, CallScriptor. After a brief time away from AMTELCO, Laura returned to the AMTELCO family in 1993 as an advertising specialist in the Marketing Department. That year Laura also started a family of her own, when she married Jody LaLuzerne, an AMTELCO Field Engineering technician with whom Laura had worked closely on the PC-MX product. When AMTELCO's 1Call Division was formed in 1997, Laura became the marketing coordinator for this division. In addition to handling the advertising in the healthcare market, Laura is responsible for developing case studies and customer spotlight articles to help healthcare administrators learn how AMTELCO's products can help their organizations better serve their communities. Contact Information To subscribe: using the email address below, please mention subscribe in your subject heading. eMail: insider@amtelco.com Web:  https://service.amtelco.com

miSecureMessages™ Adds Enhanced Reporting Capabilities

PRWeb – Tue, Nov 22, 2011

AMTELCO's miSecureMessages Secure Smartphone Paging and Two-Way Messaging App Adds Reporting to Help Provide Organizations with Accurate and In-Depth Records

McFarland, WI (PRWEB) November 22, 2011

miSecureMessages™ sends encrypted messages to smartphones and mobile devices, and allows for secure two-way communications, making it vital for maintaining Protected Health Information (PHI). miSecureMessages saves critical time for clinicians and patients, helping organizations ensure they meet HIPAA and HITECH regulations, while also providing better patient care. miSecureMessages is ideal for replacing pagers, with apps available for Android™ mobile devices, BlackBerry®, iPad®, iPhone®, and iPod Touch® to provide secure, two-way messaging.

miSecureMessages keeps track of each message sent, including messages sent from operators, as well as messages sent from device to device. The complete audit trail included with miSecureMessages shows the message, when it was sent, when the message was read, what the reply was, and when the reply was sent. This information gives healthcare organizations complete and detailed records for maintaining historical accuracy. The miSecureMessages Reports are accessible only by an Administrator, and can be exported to Microsoft® Excel® or to Adobe® PDF formats.

AMTELCO President Tom Curtin said, “Keeping detailed records is a necessity for any healthcare organization. miSecureMessages helps clinicians communicate more efficiently, and also ensures that healthcare organizations have the vital audit trails they need to protect their clinicians and their healthcare organizations.”

About AMTELCO

As a leading provider of innovative communication applications for more than 35 years, AMTELCO has its roots in the early 1950s when its founder, William J. Curtin, invented and patented equipment for his call center. With AMTELCO equipment currently in operation in all 50 of the United States, and in more than 20 foreign countries, AMTELCO customers process thousands of calls each month. AMTELCO is well known in various industries for continually developing advanced call center solutions designed to streamline communications, all backed by AMTELCO’s superior 5-star service and support.

The 1Call Division of AMTELCO is the leader in developing and installing systems and applications designed for the specific needs of the healthcare and higher education call center marketplace. 1Call features a complete line of modular solutions specifically designed to streamline enterprise-wide communications, save an organization’s limited resources, and make them tremendously efficient, helping them bring wellness to their members and their bottom line. In addition to miSecureMessages, another recent product addition is miOnCall subscription-based oncall scheduling software.

For more information, contact 1Call at (800)225-6035, visit https://misecuremessages.com, or e-mail info(at)1call(dot)com.

###

Matt Everly
Amtelco
800-356-9148
Email Information

What's New with TechHelper  November 2011 Have you checked out Amtelco's Innovation Machine? What once was a wish list email, has become a much more robust tool using Intelligent Series Web Scripting. You can add suggestions, search, rank, and comment on existing ideas. Click above to give it a try! Recently Completed Innovation Items - Dashboard: A new alert has been created that can flash or play a sound when a call has been on hold longer than a specified amount of time. - Intelligent Series: In IS Supervisor, a fix has been created to allow a programmer to press "D" to get all directories that begin with "D" when an IS Directory has over 100 entries. - IS OnCall: You can now display OnCall listings by Call Order in addition to the Start Time.   Infinity 5.6 Monthly Feature Infinity 32-Character Login Names and Passwords - Previous versions of Infinity allowed up to 8 upper case letters for operator login names and up to 7 numbers for operator access codes. With Infinity version 5.60, operator login names can be up to 32 upper case letters in length. Access codes have been replaced with passwords that are no longer restricted to numbers and can be up to 32 characters in length. Click for more information!   AmtelcoPedia is a Web-based tool geared to help our customers quickly locate valuable information about our products. It allows you to find definitions/descriptions of items, links to others features involved with a feature, as well as the links to documentation, FAQs, white papers and training videos all from one page! Click to view!  Upcoming NAEO Webinars December 14: Business Continuity Registration Required, please contact NAEO for any questions. Click here for a full calendar of events.   Amtelco's R&D Software Department publishes the Amtelco Insider to keep you up to date on new software features and enhancements. Each month, we will highlight some of the innovations that have been developed and are available for use. Click to subscribe! What People Are Asking...   Question: In IS, when a call is first answered by an agent, instead of the account loading in "Take Message" mode, I would like my Ops to see the Checkin page. Answer: Open in IS Supervisor on the account you are working with. On the left most menu tree, select "Agent Settings", then in the middle menu tree select "Startup Actions". Take off the "Take Message" action. Also, if your meaning the per Account DSP jobs menu, then in Infinity Supervisor go to that account, under the IS Options page uncheck "Checkin". TechHelper's Rep of the Month Denise Quamme Baures   With AMTELCO Since: 1998 Bio: Denise began at Amtelco in 1998 as a Trainer. In January of 2000, she became a Project Manager. After taking a short sabbatical, Denise returned to Amtelco in 2004 as a Field Service Engineer. In late 2005 she became a member of the Innovation & Development Team and a Trainer for Billing Link.

Quick Links TechHelper Software Downloads AmtelcoPedia  Innovation Machine   FAQ's Amtelco Blog Amtelco on Facebook 1Call on Facebook Looking for past TechHelper Newsletters? Click here. Questions? Contact  Amtelco Trainers Need a Service Contract? Click here.

Contact Information

eMail: megan@amtelco.com
Web:  https://service.amtelco.com

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Discover the Benefits of Call Flow Navigation! Benefits include: Save on Agent Training Save on Call Processing Time Increase Accuracy Improve Customer Experience Help Desk Scripting and On-Call Scheduling Solutions      AMTELCO's Soft Agent Provides Powerful Applications Including: Call Center Agent Operator Console Call and Work Flow Scripting Employee Directories with Quick Answer/Transfer On-Call, Appointment and Staff Scheduling SIP-Based Call Recording and Logging    You are Invited! See a live demo of Soft Agent, miSecureMessages and any of AMTELCO's powerful Attendant Console Solutions.   Click here

R&D Software Monthly Newsletter Volume 2, Issue 9                                                           October 2011 Amtelco's R&D Software Department publishes the Amtelco Insider to keep you up to date on  new software features and enhancements. Each month, we will highlight some of the innovations that have been developed and are available for use. Contact us for a demo today!   You are required to log in into Amtelco's TechHelper to view the fact sheets listed below.    for log in info, click here.

NEW Software Upgrades Amtelco's Current Software Versions You are required to log into TechHelper to view the list of versions and their descriptions. Quick Links TechHelper Amtelco Archived Newsletters Current Software Versions Amtelcopedia Need a Service Contract TechHelper Login Info AMTELCO's Feature List Follow us on: Amtelco Twitter 1Call Twitter Amtelco Facebook 1Call Facebook Amtelco Slideshare

New Search Methods Added to the Innovation Machine Two new search methods have been added to the Amtelco Innovation Machine:  Newest Submissions Top 32 by Popularity These search methods are designed to make it easier to find new ideas and to contribute to the ranking of ideas. The Innovation Machine is located on the TechHelper web site: https://service.amtelco.com. Read More.  Expiring Licenses Provide Extra Seats When You Need Them Expiring licenses allow you to expand the number of seats in your call center temporarily to cover a special event or a short-term campaign. Expiring licenses are less expensive than regular licenses because they are purchased for a specified length of time. Read More. New IS Script Handling Improves Performance    With Infinity Intelligent Series (IS) version 3.5, the way scripts are saved and transferred across the network has been changed to use File Streams for improved performance and memory usage. This allows large scripts to be saved and edited without running into memory and networking issues.      Read More. IS Web Parameters Parameters can be added to the URL (Uniform Resource Locator) of the IS Web application to automatically log in with a specific agent login and password, display a specific page, and display a specific Directory Subject, on-call schedule, or appointment schedule when the application is launched.     Read More.  Spotlight Don Meisel Production Manager and Superintendent of Building and Grounds    Don Meisel graduated from high school just as the economic malaise of the late 1970s was sinking into the recession of the early 1980s. Meaningful employment was in short supply, and Don went through a string of general labor jobs, including a stint at a car wash that kept him outdoors as the thermometer lingered below freezing for 58 days straight. Don had all but decided to join the Navy and train as a welder when his brother-in-law Al Hitchcock, a technician in AMTELCO's field service department, suggested that Don should put in a job application. The US Navy's loss proved to be AMTELCO's gain. Marian Kress hired Don in 1983 in the Production Department and put him to work placing resistors and capacitors on FLC (First Level Concentrator) cards. During his first week on the job, AMTELCO surveyed its employees on how they perceived their futures with the company. Don didn't hesitate in answering that he hoped to rise to a management position in the Production Department. Don took his first step toward fulfilling his ambition in 1987, when Greg Beale moved up from his job as shipping and receiving supervisor to head up the Materials Management Department. Don was named shipping supervisor, and soon added the duties of superintendent of building and grounds. Don achieved his goal in 1990, when he was named manager of the Production Department, and at the year's end was named the Employee of the Year for the Operations division. Don continued to grow as a manager and took on additional responsibility when the Final Assembly and Test Department was merged into the Production Department. He responded in his usual manner and was awarded AMTELCO's prestigious William J. Curtin Employee of the Year Award in 1999. Most recently, as superintendent of buildings and grounds, Don has been busy implementing the conversion of unused rooms and floor space in the Production Department into a world-class data center to house AMTELCO's miCloud applications. Contact Information To subscribe: using the email address below, please mention subscribe in your subject heading. eMail: insider@amtelco.com Web:  https://service.amtelco.com

Easily Guide Your Staff             Through Calls!

Intuitive Call Flow Navigation guides your staff through all types of calls. Ensure your staff follows your protocols every time, eliminate errors, speed call processing, and streamline how calls are handled throughout your organization. Intuitive Call Flow Navigation is ideal for: Main Number Code Calls Consults On-Call Scheduling Paging Nurse Triage Intelligent PBX Attendant Console Physician and Staff Messaging Physician Referral And many more! Make Changes Whenever You Need Them! Create your scripts to gather exactly the information you need, or use the Script Library, with many common call types, as a starting point for your script, and then customize it to help ensure your staff asks callers the correct questions every time. One Vendor, Many Solutions In addition to Intuitive Call Flow Navigation, 1Call also offers: Secure Communications On-Call Scheduling Workforce Scheduling Appointment Reminders Notification Services Reporting Contact us today for more information! (800)225-6035 www.1call.com info@1call.com