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| New Search Methods Added to the Innovation Machine |
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Two new search methods have been added to the Amtelco Innovation Machine: - Newest Submissions
- Top 32 by Popularity
These search methods are designed to make it easier to find new ideas and to contribute to the
ranking of ideas.
The Innovation Machine is located on the TechHelper web site: https://service.amtelco.com.
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Expiring Licenses Provide Extra Seats When You Need Them
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Expiring licenses allow you to expand the number of seats in your call center temporarily to cover a special event or a short-term campaign. Expiring licenses are less expensive than regular licenses because they are purchased for a specified length of time.
Read More. |
| New IS Script Handling Improves Performance |
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With Infinity Intelligent Series (IS) version 3.5, the way scripts are saved and transferred across the network has been changed to use File Streams for improved performance and memory usage. This allows large scripts to be saved and edited without running into memory and networking issues. |
| IS Web Parameters |
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Parameters can be added to the URL (Uniform Resource Locator) of the IS Web application to automatically log in with a specific agent login and password, display a specific page, and display a specific Directory Subject, on-call schedule, or appointment schedule when the application is launched.
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| Spotlight |
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| Don Meisel
Production Manager and Superintendent
of Building and Grounds  Don Meisel graduated from high school just as the economic malaise of the late 1970s was sinking into the recession of the early 1980s. Meaningful employment was in short supply, and Don went through a string of general labor jobs, including a
stint at a car wash that kept him outdoors as the
thermometer lingered below freezing for 58 days
straight.
Don had all but decided to join the Navy and train as a welder when his brother-in-law Al Hitchcock, a technician in AMTELCO's field service department, suggested that Don should put in a job application. The US Navy's loss proved to be AMTELCO's gain.
Marian Kress hired Don in 1983 in the Production Department and put him to work placing resistors and capacitors on FLC (First Level Concentrator) cards. During his first week on the job, AMTELCO surveyed its employees on how they perceived their futures with the company. Don didn't hesitate in answering that he hoped to rise to a management position in the Production Department.
Don took his first step toward fulfilling his ambition in 1987, when Greg Beale moved up from his job as shipping and receiving supervisor to head up the Materials Management Department. Don was named shipping supervisor, and soon added the duties of superintendent of building and grounds.
Don achieved his goal in 1990, when he was named manager of the Production Department, and at the year's end was named the Employee of the Year for the Operations division. Don continued to grow as a manager and took on additional responsibility when the Final Assembly and Test Department was merged into the Production Department. He responded in his usual manner and was awarded AMTELCO's prestigious William J. Curtin Employee of the Year Award in 1999.
Most recently, as superintendent of buildings and grounds, Don has been busy implementing the conversion of unused rooms and floor space in the Production Department into a world-class data center to house AMTELCO's miCloud applications. |
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Contact Information
To subscribe: using the email address below, please mention subscribe in your subject heading.
eMail: insider@amtelco.com
Web: https://service.amtelco.com |
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