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Discover the Benefits of Call Flow Navigation! Benefits include: Save on Agent Training Save on Call Processing Time Increase Accuracy Improve Customer Experience Help Desk Scripting and On-Call Scheduling Solutions      AMTELCO's Soft Agent Provides Powerful Applications Including: Call Center Agent Operator Console Call and Work Flow Scripting Employee Directories with Quick Answer/Transfer On-Call, Appointment and Staff Scheduling SIP-Based Call Recording and Logging    You are Invited! See a live demo of Soft Agent, miSecureMessages and any of AMTELCO's powerful Attendant Console Solutions.   Click here

What's New with TechHelper  January 2012 Upcoming Amtelco University Webinars January 26: IS Action Tables Training Webinar -                    Req - IS 5.60.4177 or later. Registration Required.   February 1: Call Centers Webinar - miSecure Messages.                    Registration Required. February 2: Call Centers Webinar - miReminders.                    Registration Required.   Click for details on all Amtelco University sessions. Upcoming NAEO Webinars January 18: Business Continuity                    and                    IS 101 - Simple Solutions to Scripting January 25: IS 102 - Info Pages and Shared Fields February 1: IS 103 - The Next Step in Scripting                    and                    Raising the Stakes with NAEO Registration Required, please contact NAEO for any questions. Click here for a full calendar of events.   Amtelco now offers several cloud opportunities such as: miOnCall, miSecure Messages and miAppointments. Click the cloud for more information! New IS Feature!    The Action Table feature is used to create a table of steps that can be programmed in one place and implemented throughout an Intelligent Series message script. The Action Table can simplify programming of the dispatch protocol, and provides a simple way to view and print the protocol. This feature is included with IS version 5.60.4177 and above. For more information, click. Last Call for KB163 Keyboards! Click for more information or to place an order.  Infinity 5.6 Monthly Feature Voice Mail Callback Enhancements - The Infinity Voice Mail Callback (VMCB) feature has been enhanced in several ways in Infinity version 5.60.02. The enhancements include prevention of duplicate entries, system printouts, VCMB call label, and more robust callback scheduling. Click for more information!   Are you ready to Raise the Stakes? Well then you won't want to miss this conference because here... THE POSSIBILITIES ARE ENDLESS! Join us at the 2012 NAEO Conference, February 19-22. Click to register. Have you checked out Amtelco's Innovation Machine? What once was a wish list email, has become a much more robust tool using Intelligent Series Web Scripting. You can add suggestions, search, rank, and comment on existing ideas. Click above to give it a try! Recently Completed Innovation Items - Infinity: There is now a way to track whether an operator selected a call from Infinity through the waits window vs. being assigned the call via call distribution. Click for details. - Dashboard: Alerts by account can now be shown on the Dashboard screen.

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AMTELCO released miSecureMessages App 2.0.4

Description

The miSecureMessages Apple App provides secure messaging and paging services for iPhone, iPad, and iPod Touch devices using Amtelco’s miSecureMessages service. The miSecureMessages Apple App receives notification of secure messages sent from the encrypted miSecureMessages Web Service via the Apple Push Notification Service. The user can view and respond to messages and can initiate messages to other miSecureMessages users.
When you receive a notification, you must acknowledge the notification and then can view the message in its entirety. Viewing the message results in a read receipt being returned to the web service. You can select from a list of pre-defined reply messages or can enter a custom reply. Replies are sent securely back to the web service. You can also initiate a secure message to other registered miSecureMessages users within your company or organization.
Requires a connection to the cloud-based or on-premise miSecureMessages solution provided by AMTELCO.

What's New in Version 2.0.4

-Adds swipe-able inbox rows that gives user quick access to reply, forward, delete, or complete a message
-Adds a Confirm Delete dialog when deleting a message from the Inbox
-Phone numbers, email addresses, and street addresses show up as links in the Inbox and Message Thread pages
-Forward button added to the View Message screen
-Improve speed on Inbox screen

R&D Software Monthly Newsletter Volume 3, Issue 1                                              January 2012 Amtelco's R&D Software Department publishes the Amtelco Insider to keep you up to date on   new software features and enhancements. Each month, we will highlight some of the innovations that have been developed and are available for use. Contact us for a demo today!   You are required to log in into Amtelco's TechHelper  to view the fact sheets listed below.    for log in info, click here.

NEW Software Upgrades Amtelco's Current Software Versions You are required to log into TechHelper to view the list of versions and their descriptions. Quick Links TechHelper Amtelco Archived Newsletters Current Software Versions Amtelcopedia Need a Service Contract TechHelper Login Info AMTELCO's Feature List Follow us on: Amtelco Twitter 1Call Twitter Amtelco Facebook 1Call Facebook Amtelco Slideshare

Infinity Elevator Behavior Accepts Information Sent from Elevator Phones Infinity Elevator Behavior is an optional account behavior that answers calls from phones in elevators and accepts information sent from the phones. Infinityaccepts 11 digits from elevator phones. Read More.  Infinity Employee Checkin Behavior Verifies Employee Check In with a Passcode Infinity Employee Checkin Behavior is an optional account behavior that verifies a passcode when an employee checks in. If the passcode is entered correctly, the check-in event is sent to the system printer and the account status is changed to "Checked in." When setting up an account for Employee Checkin Behavior, a client greeting should be recorded that instructs the caller to enter the passcode. Read More. Use the Delimiter of Your Choice to Parse IS Messages      The Parse With Delimiter Function in the IS Supervisor Expression Builder lets you parse message information using the delimiter of your choice. This feature can be combined with the "Add paging pipes around value" option and the _Summary field to denote which summary information is transmitted to TAP Paging, SMS, Email, and Secure Messaging Contact Methods.       Read More. Pro Show Simplifies Appointment Reminders AMTELCO's Web-based Pro Show appointment reminder system provides automated appointment reminder and notification services without operator involvement. Pro Show notification campaigns can be be pre-defined and scheduled for delivery at a later time as well as being delivered on an immediate basis, to any number of individuals.   Read More.  Spotlight Mitey Mite   Mitey Mite was one of the first products for answering service call centers produced and sold by Amtelco, reaching the market in 1982. Call forwarding had just become available, and AMTELCO engineers Paul Henning and Ken Post recognized an opportunity when they saw one. At the time Mitey Mite was introduced, most answering services had direct hard wired connections linking their client phone lines with the answering service. Many of these connections were wired into cord boards that were purchased or rented from the phone company and provided the main tool for operators to answer and manage calls. Mitey Mite was designed specifically to fit in one of the available slots in a cord board, with dimensions of 1 ½ x 4 ½ x 8 ½ inches. Each Mitey Mite would interface to one DID trunk from the phone company and could handle up to 100 DID numbers. Each answering service client would forward their phone to one of the DID numbers. Call forwarding was much more cost effective than hard wired connections, and provided time of day control for when the answering service should be handling calls, all controlled by the client forwarding their phone. The last three digits of each DID number formed the client's account number, which was displayed on the face of the Mitey Mite when a call came in. The operator connected, disconnected, and put a call on hold by plugging the correct cord into the Mitey Mite. The display was cleared after the call was ended, making the unit available for the next call. Mitey Mite was an immediate hit in the marketplace, and AMTELCO's Production Department eventually built more than 3,000 units. Mitey Mite lead to the development of a stable of related products. Mitey Mite II sat on a desktop rather than be installed in a cord board. Alpha-Mite added a display that provided the operator with an answer phrase that eliminated the need for the operator to use a chart to identify the DID numbers. Multi Mite housed four Mitey Mites in one desktop unit, expanding the number of clients an operator could handle. Video Mite connected Mitey Mite to a video monitor to view the incoming calls, and was a mighty step toward AMTELCO's next generation of call center products. Deadlines for the 2012 NAEO Conference Coming Up Fast  Hotel Reservation Cutoff NEXT WEEK: January 18     The Cosmopolitan Hotel  3708 Las Vegas Blvd South, Las Vegas, NV   Get the Cosmopolitan Hotel Group Rate: $179/night    Call 702-698-7000 or make your reservation online  Click For Reservations!  The group  code is SCNAE2 or reference the NAEO Annual Conference. Rates are 3 days pre and post conference based on availability. Hotel group rate cut-off date is January 18, 2012. Visit the hotel website for more details.  Earlybird  Registration Deadline   TWO  WEEKS AWAY: January 23, 2012    Save $125 by signing up  in the next two weeks. Don't delay - register today!  Contact Information To subscribe: using the email address below, please mention subscribe in your subject heading. eMail: insider@amtelco.com Web:  https://service.amtelco.com