| What's New with TechHelper
November 2011 |
Have you checked out Amtelco's Innovation Machine? What once was a wish list email, has become a much more robust tool using Intelligent Series Web Scripting. You can add suggestions, search, rank, and comment on existing ideas. Click above to give it a try! |
Recently Completed Innovation Items
- Dashboard: A new alert has been created that can flash or play a sound when a call has been on hold longer than a specified amount of time.
- Intelligent Series: In IS Supervisor, a fix has been created to allow a programmer to press "D" to get all directories that begin with "D" when an IS Directory has over 100 entries.
- IS OnCall: You can now display OnCall listings by Call Order in addition to the Start Time. |
Infinity 5.6 Monthly Feature
Infinity 32-Character Login Names and Passwords - Previous versions of Infinity allowed up to 8 upper case letters for operator login names and up to 7 numbers for operator access codes. With Infinity version 5.60, operator login names can be up to 32 upper case letters in length. Access codes have been replaced with passwords that are no longer restricted to numbers and can be up to 32 characters in length. Click for more information! |
AmtelcoPedia is a Web-based tool geared to help our customers quickly locate valuable information about our products. It allows you to find definitions/descriptions of items, links to others features involved with a feature, as well as the links to documentation, FAQs, white papers and training videos all from one page! Click to view! |
Upcoming NAEO Webinars
December 14: Business Continuity
Registration Required, please contact NAEO for any questions. Click here for a full calendar of events. |
Amtelco's R&D Software Department publishes the Amtelco Insider to keep you up to date on new software features and enhancements. Each month, we will highlight some of the innovations that have been developed and are available for use. Click to subscribe! |
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| What People Are Asking...
Question: In IS, when a call is first answered by an agent, instead of the account loading in "Take Message" mode, I would like my Ops to see the Checkin page.
Answer: Open in IS Supervisor on the account you are working with. On the left most menu tree, select "Agent Settings", then in the middle menu tree select "Startup Actions". Take off the "Take Message" action.
Also, if your meaning the per Account DSP jobs menu, then in Infinity Supervisor go to that account, under the IS Options page uncheck "Checkin". |
TechHelper's Rep of the Month
Denise Quamme Baures  With AMTELCO Since: 1998
Bio: Denise began at Amtelco in 1998 as a Trainer. In January of 2000, she became a Project Manager. After taking a short sabbatical, Denise returned to Amtelco in 2004 as a Field Service Engineer. In late 2005 she became
a member of the Innovation & Development Team and a Trainer
for Billing Link. |
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