Easily Guide Your Staff             Through Calls!

Intuitive Call Flow Navigation guides your staff through all types of calls. Ensure your staff follows your protocols every time, eliminate errors, speed call processing, and streamline how calls are handled throughout your organization. Intuitive Call Flow Navigation is ideal for: Main Number Code Calls Consults On-Call Scheduling Paging Nurse Triage Intelligent PBX Attendant Console Physician and Staff Messaging Physician Referral And many more! Make Changes Whenever You Need Them! Create your scripts to gather exactly the information you need, or use the Script Library, with many common call types, as a starting point for your script, and then customize it to help ensure your staff asks callers the correct questions every time. One Vendor, Many Solutions In addition to Intuitive Call Flow Navigation, 1Call also offers: Secure Communications On-Call Scheduling Workforce Scheduling Appointment Reminders Notification Services Reporting Contact us today for more information! (800)225-6035 www.1call.com info@1call.com

What's New in TechHelper September 2011

Software Enhancements   Amtelco Browser - An updated version of the Amtelco Browser is available in Infinity Telephone Agent version 5.60.4078.03 and later. The new web browser handles web page errors more efficiently by displaying the errors in a status bar instead of showing the errors in pop-up windows that the operator must clear. The internal communication with the browser has also been updated to improve the browser's stability and memory handling. To enable the new web browser, press CTRL+F12 at the Telephone Agent Login screen to display the Setup Control Panel. Navigate to "Features", "Web Browser", and change the "What Browser?" setting from "Legacy" to "Update".

Upcoming Amtelco Seminars November 8-10: Introduction to Intelligent Series Remote Only    Registration Required, please contact Megan Schroeter with any questions. Upcoming NAEO Webinars October 12: Marketing Techniques & Acquiring New Customers  October 19: Business Continuity October 26: Completing Your Service Discount Registration Required, please contact NAEO for any questions. Click here for full calendar.

Have you checked out Amtelco's Innovation Machine? What once was a wish list email, has become a much more robust tool using Intelligent Series Web Scripting. You can add suggestions, search, rank, and comment on existing ideas. Give it a try today!

What People Are Asking...   Question: Can you program "Voice A" on a button in an IS script? Answer: This is how you can set up the button for voice mail scripted accounts and how it looks to the operators. Once the button is pressed the message starts to play. If you are in a script, the Toggle Voice will record a message. Script Setup: Script:

Infinity 5.51 Feature of the Month  Amtelco Dashboard The Amtelco Dashboard is an application that can be used to monitor all of your Infinity Automated Call Distribution and Infinity Intelligent Series call activity in a graphic format and a text format. The Dashboard display is customizable, allowing you to determine which statistics are displayed and the types of graphs used to illustrate the statistics. Click for more information.

TechHelper's Rep of the Month Ken Anderson With AMTELCO Since: 1999 Bio: Ken began at Amtelco working with Call Scriptor. Next he worked with eCreator as it was released.  Ken has worked with IVR since its very beginning and as it continues with it as it is being used by JSI and Red Alert. He has also worked on the release of the Intelligent Series from its inception to get it off the ground. Ken works with all the importing programs, including Directory and Client importer, RTI, Red Alert and the new release of IS RTI.