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| New Infinity Waits Features Improve Call Handling |
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- The "Op Wait Retrieval" printer event sends information to the system printer whenever an operator answers a call from the Waits window.
- The "Display Hrs:Min:Secs in Hi-Res Waits Window" option is used to have the Waits window display the elapsed time that each call has been in the queue instead of number of rings.
- The "Disable Wait Answer" option can be used to prevent an operator from answering calls from the Waits window.
- The "Announce Calls in Queue" option uses the Auto-Answer feature to announce a caller's position in the Waits queue.
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Call Order Designation Added to IS OnCall Scheduling
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IS Directory OnCall Scheduling features a Call Order setting that assigns a ranking to shift assignments. When shifts are displayed in an on-call schedule, they are sorted first by Start Time, then by Call Order, then alphabetically.
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| IS Action Table Helps Simplify Dispatching |
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The Action Table feature is used to create a table of steps that can be programmed in one place and implemented throughout an Intelligent Series message script. The Action Table can simplify programming of the dispatch protocol, and provides a simple way to view and print the protocol. |
| Schedule Database Backups Through IS Supervisor |
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A Backup Database action has been added to the System Schedule in IS Supervisor. The Backup Database action can be used to back up the IS database or any other SQL database that the IS Server can access.
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| Spotlight |
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| Laura LaLuzerne
1Call Division Marketing Coordinator  When it comes to Laura LaLuzerne, the teaching profession's loss has proved to truly be AMTELCO's gain.
Laura graduated from Edgewood College in 1987 with a bachelor of science degree in elementary education, but she quickly learned that traditional classroom jobs in south-central Wisconsin were hard to come by. So Laura applied for a corporate training position.
Laura spent the next two years as a road warrior, training customers on the venerable EVE (Electronic Video Exchange) system. In 1988, she was a member of the AMTELCO contingent at the annual ATSI convention in Orlando, where she demonstrated the new PC-MX system.
Little did Laura know at the time, but her work on the PC-MX product eventually would change her life.
Tiring of life on the road, Laura transferred to the documentation team in 1990, working with Chuck Mortell to produce user's manuals for the EVE and PC-MX products and for the ETC scripting tool and for ETC's successor, CallScriptor.
After a brief time away from AMTELCO, Laura returned to the AMTELCO family in 1993 as an advertising specialist in the Marketing Department. That year Laura also started a family of her own, when she married Jody LaLuzerne, an AMTELCO Field Engineering technician with whom Laura had worked closely on the PC-MX product.
When AMTELCO's 1Call Division was formed in 1997, Laura became the marketing coordinator for this division. In addition to handling the advertising in the healthcare market, Laura is responsible for developing case studies and customer spotlight articles to help healthcare administrators learn how AMTELCO's products can help their organizations better serve their communities. |
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Contact Information
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eMail: insider@amtelco.com
Web: https://service.amtelco.com |
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