Amtelco updates and events

 

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Amtelco's R&D Software Department publishes the Amtelco Insider to keep you up to date on new software features. Each Month, we will highlight some of the new innovations that have been developed and are available for use.  To view the Amtelco Insider you will be asked to enter your Tech Helper user name and password. If you have a support contract but do not know your Tech Helper login, contact Amtelco Field Engineering at 800-553-767

Infinity Dialout Guard Gives Ports Time to Reset
When a port is used for a dialout, the port may need time to reset before it can be used again. The Infinity Supervisor application contains a setting called the Dialout Guard Time that specifies how much time to wait before attempting another dialout to the same port.
Read More.
Infinity Supports Multiple VoIP Boards
Infinity Software Version 5.6 supports multiple Voice Over Internet Protocol (VoIP) boards. The configuration settings for VoIP boards are located in the Infinity Supervisor application in the Boards and Ports setup pages.
Multiple VoIP boards provide more ports for calls and provide redundancy in case one of the boards ceases to function.
Easily Send E-mail Messages to Multiple Recipients
The Send Email response element provides an easy way to send e-mail messages from the Intelligent Series (IS) server without having to use Contact-Based Dispatching or Group Dispatching..
Read More.

IS Test Drive ACD Fields
Values can be assigned to ACD fields in Test Drive so that scripts can be evaluated with different ACD values before they are put into live use.
Read More.   
Spotlight

Brett Torvik- Software Engineer
Brett Torvik brings an informed point of view to his work as a software engineer at AMTEL CO, having experienced early in life the broad range of tasks that call center staff are expected to perform.
Starting in high school and continuing on through college, Brett worked at Torcom, the Madison, Wisconsin, based call center that handles after-hours calls for AMTELCO's corporate offices and AMTELCO's Field Engineering support teams.  Brett's tasks varied from product fulfillment to call handling duties as an operator.
Eventually, Brett took on responsibility for Torcom's Web presence.

Brett joined AMTELCO after receiving his bachelor of science degree in computer sciences from the University of Wisconsin-Madison. His first assignment was the development of a database driven customer relations management tool for AMTELCO's staff. Brett's work eventually morphed into AMTELCO's suite of online CRM products collectively known as Client Management Intelligence (CMI).

Now Brett is even more focused on the future. He is the lead developer for AMTELCO's web-based applications for mobile devices such as smartphones and tablets. Brett built the miCash, miDash and miOnCall apps for iPhone users that opened AMTELCO's Intelligent Series platform to the world of mobile apps. Currently, Brett is the principal designer and lead programmer for miSecureMessages, one of the smartphone apps that are a key component of AMTELCO's cloud-based service offerings.