AMTELCO’s Mitey Mite is a dynamic desktop application that eliminates the need for paper copies of telephone directories, practically replaces sticky notes, reduces the time wasted looking for phone numbers and e-mail addresses, and greatly decreases the number of Dial 0 calls handled by operators.
Mitey Mite enables everyone on staff to communicate throughout the organization directly from their desktops, without traditional telephones. It can be interfaced with staff and patient information directories to provide more efficient staff communication.
Mitey Mite is a small-footprint client-desktop application that can be used to conduct SIP (Session Initiation Protocol) based telephone calls, to generate SMS text messages, to send e-mails, to transmit paging messages, and to receive RSS feeds – all with no need for operator involvement or other software.
Mitey Mite runs in the background and is accessed by clicking an icon in the user’s Windows System Tray or by pressing a pre-assigned hotkey. Incoming telephone calls automatically pop on-screen and can be answered using either a headset or the computer’s microphone and speakers.
Mitey Mite’s integrated Call Log feature can be used to record calls as desired, and captures both sides of a conversation. Call recordings can be retrieved and played at any time for future reference.
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