Amtelco Insider

Click here if you have a TechHelper username and password to view full the version of the Amtelco Insider

Amtelco's R&D Software Department publishes the Amtelco Insider to keep you up to date on new software features. Each Month, we will highlight some of the new innovations that have been developed and are available for use.  To view the Amtelco Insider you will be asked to enter your Tech Helper user name and password. If you have a support contract but do not know your Tech Helper login, contact Amtelco Field Engineering at 800-553-767

IS - Edit Status Permission 

The Edit Status permission was added so that administrators can give agents permission to override contact statuses without giving the agents permission to edit IS Directory listings.

Click here for more information.

IS - Run Application Response Element  

The Run Application response element is used to execute an application from an Intelligent Message script.

Click here for more information.

IS - Sandbox Search Response Element 

The Sandbox Search response element provides a link to the Amtelco Sandbox search tool from an Intelligent Messaging script.

Click here for more information.

IS - SMS Service and IS TAP Service 

Two new IS services provide modem services from a remote location. These services provide the flexibility to install modems where reception is best without affecting the location of the IS server.

Click here for more information.

Software Spotlight

Diane Hottenstein - Accounting and Payroll, Human Resources Coordinator

Diane Hottenstein came to Amtelco looking for a place that she could call home. In the intervening years, Diane went on to be one of the people who helped craft Amtelco's reputation as the customer-oriented and family friendly company.

Diane graduated from college in her hometown in 1980 with a major in accounting and a minor in business from the University of Wisconsin-Platteville. She then spent four years with a CPA firm in Mount Horeb, Wisconsin, but never really felt at home there. In 1984, Diane left the accounting firm for a job at Amtelco as a general accountant and the payroll specialist. A year later, Diane took on the responsibilities of maintaining Amtelco's personnel records and coordinating employee benefits plans.

Diane's cheerful attitude and positive outlook provide a fitting welcome to all new Amtelco employees as she conducts their orientation sessions. Amtelco founder William Curtin II quickly recognized Diane's commitment to his company and handed her additional duties as his executive assistant. She handled innumerable special projects for "Mr. C." and continues to serve in the same capacity for Amtelco Board of Directors chairwoman Eleanor Curtin.

Now a new day has dawned and Diane faces a new challenge: The children of

a number of her fellow employees are joining Amtelco in entry level jobs and college internships. Diane is quick to point out that she looks forward to watching them help the company continue to grow as she has watched them grow over the years.