miSecureMessages™ Adds Enhanced Reporting Capabilities

PRWeb – Tue, Nov 22, 2011

AMTELCO's miSecureMessages Secure Smartphone Paging and Two-Way Messaging App Adds Reporting to Help Provide Organizations with Accurate and In-Depth Records

McFarland, WI (PRWEB) November 22, 2011

miSecureMessages™ sends encrypted messages to smartphones and mobile devices, and allows for secure two-way communications, making it vital for maintaining Protected Health Information (PHI). miSecureMessages saves critical time for clinicians and patients, helping organizations ensure they meet HIPAA and HITECH regulations, while also providing better patient care. miSecureMessages is ideal for replacing pagers, with apps available for Android™ mobile devices, BlackBerry®, iPad®, iPhone®, and iPod Touch® to provide secure, two-way messaging.

miSecureMessages keeps track of each message sent, including messages sent from operators, as well as messages sent from device to device. The complete audit trail included with miSecureMessages shows the message, when it was sent, when the message was read, what the reply was, and when the reply was sent. This information gives healthcare organizations complete and detailed records for maintaining historical accuracy. The miSecureMessages Reports are accessible only by an Administrator, and can be exported to Microsoft® Excel® or to Adobe® PDF formats.

AMTELCO President Tom Curtin said, “Keeping detailed records is a necessity for any healthcare organization. miSecureMessages helps clinicians communicate more efficiently, and also ensures that healthcare organizations have the vital audit trails they need to protect their clinicians and their healthcare organizations.”

About AMTELCO

As a leading provider of innovative communication applications for more than 35 years, AMTELCO has its roots in the early 1950s when its founder, William J. Curtin, invented and patented equipment for his call center. With AMTELCO equipment currently in operation in all 50 of the United States, and in more than 20 foreign countries, AMTELCO customers process thousands of calls each month. AMTELCO is well known in various industries for continually developing advanced call center solutions designed to streamline communications, all backed by AMTELCO’s superior 5-star service and support.

The 1Call Division of AMTELCO is the leader in developing and installing systems and applications designed for the specific needs of the healthcare and higher education call center marketplace. 1Call features a complete line of modular solutions specifically designed to streamline enterprise-wide communications, save an organization’s limited resources, and make them tremendously efficient, helping them bring wellness to their members and their bottom line. In addition to miSecureMessages, another recent product addition is miOnCall subscription-based oncall scheduling software.

For more information, contact 1Call at (800)225-6035, visit https://misecuremessages.com, or e-mail info(at)1call(dot)com.

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Matt Everly
Amtelco
800-356-9148
Email Information

What's New with TechHelper  November 2011 Have you checked out Amtelco's Innovation Machine? What once was a wish list email, has become a much more robust tool using Intelligent Series Web Scripting. You can add suggestions, search, rank, and comment on existing ideas. Click above to give it a try! Recently Completed Innovation Items - Dashboard: A new alert has been created that can flash or play a sound when a call has been on hold longer than a specified amount of time. - Intelligent Series: In IS Supervisor, a fix has been created to allow a programmer to press "D" to get all directories that begin with "D" when an IS Directory has over 100 entries. - IS OnCall: You can now display OnCall listings by Call Order in addition to the Start Time.   Infinity 5.6 Monthly Feature Infinity 32-Character Login Names and Passwords - Previous versions of Infinity allowed up to 8 upper case letters for operator login names and up to 7 numbers for operator access codes. With Infinity version 5.60, operator login names can be up to 32 upper case letters in length. Access codes have been replaced with passwords that are no longer restricted to numbers and can be up to 32 characters in length. Click for more information!   AmtelcoPedia is a Web-based tool geared to help our customers quickly locate valuable information about our products. It allows you to find definitions/descriptions of items, links to others features involved with a feature, as well as the links to documentation, FAQs, white papers and training videos all from one page! Click to view!  Upcoming NAEO Webinars December 14: Business Continuity Registration Required, please contact NAEO for any questions. Click here for a full calendar of events.   Amtelco's R&D Software Department publishes the Amtelco Insider to keep you up to date on new software features and enhancements. Each month, we will highlight some of the innovations that have been developed and are available for use. Click to subscribe! What People Are Asking...   Question: In IS, when a call is first answered by an agent, instead of the account loading in "Take Message" mode, I would like my Ops to see the Checkin page. Answer: Open in IS Supervisor on the account you are working with. On the left most menu tree, select "Agent Settings", then in the middle menu tree select "Startup Actions". Take off the "Take Message" action. Also, if your meaning the per Account DSP jobs menu, then in Infinity Supervisor go to that account, under the IS Options page uncheck "Checkin". TechHelper's Rep of the Month Denise Quamme Baures   With AMTELCO Since: 1998 Bio: Denise began at Amtelco in 1998 as a Trainer. In January of 2000, she became a Project Manager. After taking a short sabbatical, Denise returned to Amtelco in 2004 as a Field Service Engineer. In late 2005 she became a member of the Innovation & Development Team and a Trainer for Billing Link.

Quick Links TechHelper Software Downloads AmtelcoPedia  Innovation Machine   FAQ's Amtelco Blog Amtelco on Facebook 1Call on Facebook Looking for past TechHelper Newsletters? Click here. Questions? Contact  Amtelco Trainers Need a Service Contract? Click here.

Contact Information

eMail: megan@amtelco.com
Web:  https://service.amtelco.com

	Cisco UCM Integration Cisco UCCE Integration Cisco UCCE Agent Cisco SIP Softphone Cisco SIP Agent
Discover the Benefits of Call Flow Navigation! Benefits include: Save on Agent Training Save on Call Processing Time Increase Accuracy Improve Customer Experience Help Desk Scripting and On-Call Scheduling Solutions      AMTELCO's Soft Agent Provides Powerful Applications Including: Call Center Agent Operator Console Call and Work Flow Scripting Employee Directories with Quick Answer/Transfer On-Call, Appointment and Staff Scheduling SIP-Based Call Recording and Logging    You are Invited! See a live demo of Soft Agent, miSecureMessages and any of AMTELCO's powerful Attendant Console Solutions.   Click here

R&D Software Monthly Newsletter Volume 2, Issue 9                                                           October 2011 Amtelco's R&D Software Department publishes the Amtelco Insider to keep you up to date on  new software features and enhancements. Each month, we will highlight some of the innovations that have been developed and are available for use. Contact us for a demo today!   You are required to log in into Amtelco's TechHelper to view the fact sheets listed below.    for log in info, click here.

NEW Software Upgrades Amtelco's Current Software Versions You are required to log into TechHelper to view the list of versions and their descriptions. Quick Links TechHelper Amtelco Archived Newsletters Current Software Versions Amtelcopedia Need a Service Contract TechHelper Login Info AMTELCO's Feature List Follow us on: Amtelco Twitter 1Call Twitter Amtelco Facebook 1Call Facebook Amtelco Slideshare

New Search Methods Added to the Innovation Machine Two new search methods have been added to the Amtelco Innovation Machine:  Newest Submissions Top 32 by Popularity These search methods are designed to make it easier to find new ideas and to contribute to the ranking of ideas. The Innovation Machine is located on the TechHelper web site: https://service.amtelco.com. Read More.  Expiring Licenses Provide Extra Seats When You Need Them Expiring licenses allow you to expand the number of seats in your call center temporarily to cover a special event or a short-term campaign. Expiring licenses are less expensive than regular licenses because they are purchased for a specified length of time. Read More. New IS Script Handling Improves Performance    With Infinity Intelligent Series (IS) version 3.5, the way scripts are saved and transferred across the network has been changed to use File Streams for improved performance and memory usage. This allows large scripts to be saved and edited without running into memory and networking issues.      Read More. IS Web Parameters Parameters can be added to the URL (Uniform Resource Locator) of the IS Web application to automatically log in with a specific agent login and password, display a specific page, and display a specific Directory Subject, on-call schedule, or appointment schedule when the application is launched.     Read More.  Spotlight Don Meisel Production Manager and Superintendent of Building and Grounds    Don Meisel graduated from high school just as the economic malaise of the late 1970s was sinking into the recession of the early 1980s. Meaningful employment was in short supply, and Don went through a string of general labor jobs, including a stint at a car wash that kept him outdoors as the thermometer lingered below freezing for 58 days straight. Don had all but decided to join the Navy and train as a welder when his brother-in-law Al Hitchcock, a technician in AMTELCO's field service department, suggested that Don should put in a job application. The US Navy's loss proved to be AMTELCO's gain. Marian Kress hired Don in 1983 in the Production Department and put him to work placing resistors and capacitors on FLC (First Level Concentrator) cards. During his first week on the job, AMTELCO surveyed its employees on how they perceived their futures with the company. Don didn't hesitate in answering that he hoped to rise to a management position in the Production Department. Don took his first step toward fulfilling his ambition in 1987, when Greg Beale moved up from his job as shipping and receiving supervisor to head up the Materials Management Department. Don was named shipping supervisor, and soon added the duties of superintendent of building and grounds. Don achieved his goal in 1990, when he was named manager of the Production Department, and at the year's end was named the Employee of the Year for the Operations division. Don continued to grow as a manager and took on additional responsibility when the Final Assembly and Test Department was merged into the Production Department. He responded in his usual manner and was awarded AMTELCO's prestigious William J. Curtin Employee of the Year Award in 1999. Most recently, as superintendent of buildings and grounds, Don has been busy implementing the conversion of unused rooms and floor space in the Production Department into a world-class data center to house AMTELCO's miCloud applications. Contact Information To subscribe: using the email address below, please mention subscribe in your subject heading. eMail: insider@amtelco.com Web:  https://service.amtelco.com

Easily Guide Your Staff             Through Calls!

Intuitive Call Flow Navigation guides your staff through all types of calls. Ensure your staff follows your protocols every time, eliminate errors, speed call processing, and streamline how calls are handled throughout your organization. Intuitive Call Flow Navigation is ideal for: Main Number Code Calls Consults On-Call Scheduling Paging Nurse Triage Intelligent PBX Attendant Console Physician and Staff Messaging Physician Referral And many more! Make Changes Whenever You Need Them! Create your scripts to gather exactly the information you need, or use the Script Library, with many common call types, as a starting point for your script, and then customize it to help ensure your staff asks callers the correct questions every time. One Vendor, Many Solutions In addition to Intuitive Call Flow Navigation, 1Call also offers: Secure Communications On-Call Scheduling Workforce Scheduling Appointment Reminders Notification Services Reporting Contact us today for more information! (800)225-6035 www.1call.com info@1call.com

What's New in TechHelper September 2011

Software Enhancements   Amtelco Browser - An updated version of the Amtelco Browser is available in Infinity Telephone Agent version 5.60.4078.03 and later. The new web browser handles web page errors more efficiently by displaying the errors in a status bar instead of showing the errors in pop-up windows that the operator must clear. The internal communication with the browser has also been updated to improve the browser's stability and memory handling. To enable the new web browser, press CTRL+F12 at the Telephone Agent Login screen to display the Setup Control Panel. Navigate to "Features", "Web Browser", and change the "What Browser?" setting from "Legacy" to "Update".

Upcoming Amtelco Seminars November 8-10: Introduction to Intelligent Series Remote Only    Registration Required, please contact Megan Schroeter with any questions. Upcoming NAEO Webinars October 12: Marketing Techniques & Acquiring New Customers  October 19: Business Continuity October 26: Completing Your Service Discount Registration Required, please contact NAEO for any questions. Click here for full calendar.

Have you checked out Amtelco's Innovation Machine? What once was a wish list email, has become a much more robust tool using Intelligent Series Web Scripting. You can add suggestions, search, rank, and comment on existing ideas. Give it a try today!

What People Are Asking...   Question: Can you program "Voice A" on a button in an IS script? Answer: This is how you can set up the button for voice mail scripted accounts and how it looks to the operators. Once the button is pressed the message starts to play. If you are in a script, the Toggle Voice will record a message. Script Setup: Script:

Infinity 5.51 Feature of the Month  Amtelco Dashboard The Amtelco Dashboard is an application that can be used to monitor all of your Infinity Automated Call Distribution and Infinity Intelligent Series call activity in a graphic format and a text format. The Dashboard display is customizable, allowing you to determine which statistics are displayed and the types of graphs used to illustrate the statistics. Click for more information.

TechHelper's Rep of the Month Ken Anderson With AMTELCO Since: 1999 Bio: Ken began at Amtelco working with Call Scriptor. Next he worked with eCreator as it was released.  Ken has worked with IVR since its very beginning and as it continues with it as it is being used by JSI and Red Alert. He has also worked on the release of the Intelligent Series from its inception to get it off the ground. Ken works with all the importing programs, including Directory and Client importer, RTI, Red Alert and the new release of IS RTI.

Solutions Newsletter

Solutions Newsletter          September 2011 AMTELCO INNOVATION UPDATE

In This Issue New Android miSecureMessages App HIPAA Compliance Certification Infinity Features You Need IS Web Scripting Quick Links Go to a List of Some of AMTELCO's Most Popular Features Visit us on Facebook More About Us

Greetings! Join us at these TAS association shows this fall: ASTAA, Oct. 10-12, Gettysburg, PA GLTSA, Oct. 24-26, Chicago, IL STA, Nov. 6-8, Ft. Walton, FL WSTA, Dec. 8-12, Maui, HI AMTELCO presentations will reveal exciting new opportunities to improve your call center business! There are many revenue-producing choices you have when using non-platform specific software such as Soft Agent and the Cloud-Based Applications. Soft Agent interfaces with switches provided by Asterisk, Cisco, Avaya, and Nortel. Click here for more information miSecureMessages Adds Android App AMTELCO's new miSecureMessages Android™ app provides secure messaging and paging services for Android devices using AMTELCO's miSecureMessages service. The miSecureMessages Android app receives notification of secure messages sent from the encrypted miSecureMessages Web. The user is notified about incoming messages via visual and audio alerts, and can view and respond to messages. The user also can initiate messages to other miSecureMessages users. The miSecureMessages Android app can be downloaded from the Android Market Website.  miSecureMessages Markets include public and private organizations that need secure communications such as: Legal firms Law enforcement Real estate Large corporations  HIPAA Compliance Certification AMTELCO's RED ALERT automated notification system is compliant with the National Institute of Standards and Technology (NIST) information technology security guidelines defined in SP 800.53 and FIPS 199. Read more Infinity Has the Features You Need: Client Rotate, Op Time Clock, Web Portal and more! The Client Rotate feature allows calls to be rotated 1 by 1 to subaccounts in order. This gives an option to play a second greeting from the sub account while keeping track of the number of calls a main account has received. For example, Real-estate Company use it for callers looking for realtors- first call goes to Bob, second calls go to Rick, and so on. Operator Time Clock functions within MDR (Message Detailed Reporter), and allows call centers to increase operator efficiency and reward job performance, save time and money on payroll processing, and simplify remote operator management. Web Portal is a suite of applications that provide a browser based interface to any of the AMTELCO system databases from one location. Each application can be run independently of the others. Information can be printed or e-mailed in a user-friendly HTML format.    Find out more about Infinity features IS Web Scripting allows operators an easy, flawless way to enter critical information step-by-step while taking a call. The optional IS Web Scripting feature provides the licensing and software support to present Intelligent Series call scripts in Web browsers, bringing your clients messaging features that previously required operator involvement. Read more   Watch for more Revenue-Producing Apps from the AMTELCO Cloud!     E-mail us now for more information! Sincerely, Your Friends at AMTELCO