Solutions Newsletter

Solutions Newsletter          September 2011 AMTELCO INNOVATION UPDATE

In This Issue New Android miSecureMessages App HIPAA Compliance Certification Infinity Features You Need IS Web Scripting Quick Links Go to a List of Some of AMTELCO's Most Popular Features Visit us on Facebook More About Us

Greetings! Join us at these TAS association shows this fall: ASTAA, Oct. 10-12, Gettysburg, PA GLTSA, Oct. 24-26, Chicago, IL STA, Nov. 6-8, Ft. Walton, FL WSTA, Dec. 8-12, Maui, HI AMTELCO presentations will reveal exciting new opportunities to improve your call center business! There are many revenue-producing choices you have when using non-platform specific software such as Soft Agent and the Cloud-Based Applications. Soft Agent interfaces with switches provided by Asterisk, Cisco, Avaya, and Nortel. Click here for more information miSecureMessages Adds Android App AMTELCO's new miSecureMessages Android™ app provides secure messaging and paging services for Android devices using AMTELCO's miSecureMessages service. The miSecureMessages Android app receives notification of secure messages sent from the encrypted miSecureMessages Web. The user is notified about incoming messages via visual and audio alerts, and can view and respond to messages. The user also can initiate messages to other miSecureMessages users. The miSecureMessages Android app can be downloaded from the Android Market Website.  miSecureMessages Markets include public and private organizations that need secure communications such as: Legal firms Law enforcement Real estate Large corporations  HIPAA Compliance Certification AMTELCO's RED ALERT automated notification system is compliant with the National Institute of Standards and Technology (NIST) information technology security guidelines defined in SP 800.53 and FIPS 199. Read more Infinity Has the Features You Need: Client Rotate, Op Time Clock, Web Portal and more! The Client Rotate feature allows calls to be rotated 1 by 1 to subaccounts in order. This gives an option to play a second greeting from the sub account while keeping track of the number of calls a main account has received. For example, Real-estate Company use it for callers looking for realtors- first call goes to Bob, second calls go to Rick, and so on. Operator Time Clock functions within MDR (Message Detailed Reporter), and allows call centers to increase operator efficiency and reward job performance, save time and money on payroll processing, and simplify remote operator management. Web Portal is a suite of applications that provide a browser based interface to any of the AMTELCO system databases from one location. Each application can be run independently of the others. Information can be printed or e-mailed in a user-friendly HTML format.    Find out more about Infinity features IS Web Scripting allows operators an easy, flawless way to enter critical information step-by-step while taking a call. The optional IS Web Scripting feature provides the licensing and software support to present Intelligent Series call scripts in Web browsers, bringing your clients messaging features that previously required operator involvement. Read more   Watch for more Revenue-Producing Apps from the AMTELCO Cloud!     E-mail us now for more information! Sincerely, Your Friends at AMTELCO