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| Rotate Calls through a List of Client Accounts with the Infinity Client Rotate Feature |
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The optional Client Rotate feature adds a new Infinity behavior called Rotate. This new behavior looks at a message distribution list for a list of accounts to rotate through. Each call to the account will be routed to the next client account in the distribution list until the end of the list is reached, and then the rotation will start at the beginning of the list again.
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Dashboard Sound Settings Program Warning Sounds
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The Dashboard sound settings let you program warning sounds that are triggered when call center statistics reach caution and critical levels. The sounds settings can use any standard WAV format file and can be assigned to any of the Dashboard gauge-style controls. |
| TAP and SMS Failure Notifications |
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With Infinity Intelligent Series (IS) Intelligent Dispatching, Telocator Alphanumeric Protocol (TAP) paging and Short Message Service (SMS) text messaging failures are displayed to dispatchers in the IS Dispatch List. |
| IS Web Access Login Options |
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The IS Web application now has three configurable options for user authentication: - IS Agent IDs created in the IS Supervisor application
- Windows Authentication
- Active Directory Authentication
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| Spotlight |
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Ken Marty
Senior Software Engineer  Ken Marty helps AMTELCO focus on the future with the development of new products and applications, from Infinity OnCall Scheduler to the Cloud-based miSecureMessages.
Ken joined AMTELCO in 1988 as a field service technician and installer, just after receiving his associate of science degree in electronics engineering from the Wisconsin School of Electronics, now Herzing University, in Madison. He travelled the country for three years installing EVE (Electronic Video Exchange) systems and early versions of the PC-MX system. The EVE installations took Ken to Thailand, where he spent two weeks touring the Orient while waiting for the hardware to clear customs. Ken got three of the four EVE's installed over the next six weeks, and would have gotten the fourth installed had the building been ready in time.
Ken left AMTELCO in 1992 in favor of NorLight, a provider of fiber-optic long-line services that had just opened offices near Madison. Ken spent a year with NorLight as a customer service engineer and network operations center technician. Then Ken spent four years at ComTel Communications, rising from PBX and key systems installer to service manager. Along the way, he found time to complete his bachelor of arts degree in computer science at the Madison campus of Lakeland University. Shortly after he received his diploma in 1996, he returned to AMTELCO as a software engineer.
On his return to the fold, Ken worked on the CallScriptor platform, an early scripting tool, and served as the principle developer for the Infinity OnCall Scheduler application before taking on the task of developing AMTELCO's early web-based applications: eCallback, eOpChat and ePush. After developing the eResponse application, Ken took on the development of the Intelligent Series Web platform and the Intelligent Series OnCall Scheduling, Appointment Taking and OnTeam workforce scheduling features.
Today Ken continues to focus on the future, as the designer of AMTELCO's new cloud-based applications, which include miOnCall and miAppointments. |
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