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| Disable Disconnect Alerts for Select Operators | |
An Operator Setup option for disabling Disconnect Alerts has been added to Infinity Supervisor.
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| Mute Operator During Perfect Answer Greeting | |
This option automatically mutes the operator's microphone while the Perfect Answer greeting is playing to prevent the operator from accidentally interrupting the greeting.
Read More. |
| Infinity System Events Updated | |
Infinity 5.60.11 includes new system events for Repeat Scheduled, Cue Scheduled, Repeat Given, and Cue Given, and account number has been added to the Bad IS Message Deliver event. The clock icon is now displayed for both Repeats and Cues.
Read More. |
| IS Appointments' Redesigned Interface Easier to Use | |
The optional Intelligent Series (IS) Appointments feature has been redesigned for easier appointment scheduling from IS Supervisor,Infinity Telephone Agent, Soft Agent, and the IS Web.
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| IS DB Connection Support for Access 2003 Databases | |
In IS 3.7, the DB Connection response element has been updated to support linking Intelligent Messaging scripts to Access 2003 databases.
The updated element is included in IS Supervisor version 5.60.4364.06 and later.
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| SPOTLIGHT | |
The Video III System
The Video III product developed by AMTELCO in 1977 for commercial and medical answering services was one of the first solutions on the market that presented calls to operators on a video display. The Video I and Video II iterations of the landmark product never reached the market.
The Video III system supported operators in groups of four, seated at a specialized desk that AMTELCO provided along with the electronic components. The system consisted of a Call Distribution Unit, a custom-built data entry keypad, a separate call control keypad, a specialized manager's terminal, and up to nine First Level Concentrators (FLC's). The Video III initially included 900 client accounts, but soon was expanded to 1,000 clients.
The Video III central computer and the FLC's were based on an 8008 processor chip. The Video III had 8K of RAM memory, 8K of EPROM memory and 64K of CCD bulk memory for storing ring count information and client answer phrases and other information.
The Video III provided operators with many options, making the system a powerful call center tool. The call control keypad was wired directly to the FLC talkpaths. Each incoming call displayed an answer phrase, a number indicating which call control keypad button to press to connect to the call, and a status character indicating when the call was answered. The video display showed all calls on a single screen and allowed operators to connect to any of the calls.
Messages were taken on paper slips and placed in corresponding client slots on a rotating carousel. The data entry keypad and the video display allowed the operator to update a client's status with an M indicating that there was a pending message in the carousel. This allowed other operators to easily see and locate pending messages for dispatching. The data entry keypad was an essential part of the system, allowing operators to document when there was a special handling message pending by making it appear as an S on the video display.
The AMTELCO development team grew to nine hardware and software engineers. The Video III development was a major effort for a company just getting started and the team did a great job of building the system given the development tools that were available at the time.
The Video III system played a major role in early success and growth of AMTELCO and the development team continued evolving the system over several years, expanding both the software capabilities and hardware infrastructure.
The Video III met its demise with the development and introduction of the AMTELCO MCF and EVE systems in the 1980's. Despite its demise as a featured product, AMTELCO continued to support the product and rumor has it a few Video III systems are still in service today. |
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Contact Information
To subscribe: using the email address below, please mention subscribe in your subject heading.
eMail: insider@amtelco.com
Web: https://service.amtelco.com |
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